TG
Travis G
1 reviews | Active since Jun 2016
17 Dec 2022, 13:39
Stay Away from Rewardsco.
On Thursday 7 December, Rewardsco called me on behalf on Vodacom to do an upgrade on my number. He told me the deal I could get, and I queried if I would lose my current contract deal. He said no. I asked if this call was recorded and repeated the deal he offered and he said that is correct.
I called Vodacom today to query what my contract would be from next month, just to make sure. Well much to my surprise, not, I will be losing my current contract and only get a portion of what he said. Operator was H Lomn001.
I am going to get a copy of the voice recording and take this matter further.
Don’t ever agree to any contract offered by this company. Even the consultant from Vodacom said they always have issues from Rewardsco.
Stay away from these people!
Helpful (0)
Replies (7)0
Replies (7)
Rewardsco.com's replyOfficial
17 Dec 2022, 13:56Hi Travis,
Thank you for taking the time to write to us about your upgrade request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO319629.
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your upgrade request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO319629.
Regards,
The Rewardsco Team
Rewardsco.com's reply17 Dec 2022, 13:56
Official
Hi Travis,
Thank you for taking the time to write to us about your upgrade request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO319629.
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your upgrade request.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO319629.
Regards,
The Rewardsco Team
TG
Travis G's updateReviewer Update
17 Dec 2022, 14:04Thank you.
Depending on the outcome, I may change my review.
Depending on the outcome, I may change my review.
TG
Travis G's update17 Dec 2022, 14:04
Reviewer Update
Thank you.
Depending on the outcome, I may change my review.
Depending on the outcome, I may change my review.
TG
Travis G's updateReviewer Update
20 Dec 2022, 11:38Well we are 2 days later and no call from a customer agent. Thank you for that.
I have called your customer agent myself and am busy resolving the issue.
Thanks again for your help.
I have called your customer agent myself and am busy resolving the issue.
Thanks again for your help.
TG
Travis G's update20 Dec 2022, 11:38
Reviewer Update
Well we are 2 days later and no call from a customer agent. Thank you for that.
I have called your customer agent myself and am busy resolving the issue.
Thanks again for your help.
I have called your customer agent myself and am busy resolving the issue.
Thanks again for your help.
Rewardsco.com's replyOfficial
06 Jan 2023, 16:17Hi Travis,
Trust you are well.
We do apologize for the delay and inconvenience caused.
Please note that your query has been escalated to the relevant department at Vodacom.
Once we receive an update, we will advise you accordingly.
Regards,
The Rewardsco Team
Trust you are well.
We do apologize for the delay and inconvenience caused.
Please note that your query has been escalated to the relevant department at Vodacom.
Once we receive an update, we will advise you accordingly.
Regards,
The Rewardsco Team
Rewardsco.com's reply06 Jan 2023, 16:17
Official
Hi Travis,
Trust you are well.
We do apologize for the delay and inconvenience caused.
Please note that your query has been escalated to the relevant department at Vodacom.
Once we receive an update, we will advise you accordingly.
Regards,
The Rewardsco Team
Trust you are well.
We do apologize for the delay and inconvenience caused.
Please note that your query has been escalated to the relevant department at Vodacom.
Once we receive an update, we will advise you accordingly.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
16 Jan 2023, 09:19Hi Travis,
Trust you are well.
Please note that your order has been returned to the Vodacom warehouse and an upgrade reversal was submitted.
The upgrade reversal will be complete at the end of this month (31/01/2023).
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your order has been returned to the Vodacom warehouse and an upgrade reversal was submitted.
The upgrade reversal will be complete at the end of this month (31/01/2023).
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply16 Jan 2023, 09:19
Official
Hi Travis,
Trust you are well.
Please note that your order has been returned to the Vodacom warehouse and an upgrade reversal was submitted.
The upgrade reversal will be complete at the end of this month (31/01/2023).
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your order has been returned to the Vodacom warehouse and an upgrade reversal was submitted.
The upgrade reversal will be complete at the end of this month (31/01/2023).
Due to the above, your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
TG
Travis G's updateReviewer Update
16 Jan 2023, 10:01Thank you for absolutely nothing.
I have now lost a whole month of calls because of your incompetence.
My issue wasn’t resolved, it was swept under the rug. All I got was “sorry”. Absolutely pathetic.
But don’t you worry, the voice recording is all I need to take this further.
Thanks for nothing Rewardsco.
I have now lost a whole month of calls because of your incompetence.
My issue wasn’t resolved, it was swept under the rug. All I got was “sorry”. Absolutely pathetic.
But don’t you worry, the voice recording is all I need to take this further.
Thanks for nothing Rewardsco.
TG
Travis G's update16 Jan 2023, 10:01
Reviewer Update
Thank you for absolutely nothing.
I have now lost a whole month of calls because of your incompetence.
My issue wasn’t resolved, it was swept under the rug. All I got was “sorry”. Absolutely pathetic.
But don’t you worry, the voice recording is all I need to take this further.
Thanks for nothing Rewardsco.
I have now lost a whole month of calls because of your incompetence.
My issue wasn’t resolved, it was swept under the rug. All I got was “sorry”. Absolutely pathetic.
But don’t you worry, the voice recording is all I need to take this further.
Thanks for nothing Rewardsco.
Rewardsco.com's replyOfficial
29 Mar 2023, 08:53Hi Travis,
We do apologize for the level of service that you received.
This will be raised and addressed with the relevant department.
Regards,
The Rewardsco Team
We do apologize for the level of service that you received.
This will be raised and addressed with the relevant department.
Regards,
The Rewardsco Team
Rewardsco.com's reply29 Mar 2023, 08:53
Official
Hi Travis,
We do apologize for the level of service that you received.
This will be raised and addressed with the relevant department.
Regards,
The Rewardsco Team
We do apologize for the level of service that you received.
This will be raised and addressed with the relevant department.
Regards,
The Rewardsco Team