1 reviews | Active since Jul 2017
Simply put. Rewardsco are ***** and *******. When they call, hang up.
Just terrible service. Lies on multiple occasions offering free data upgrades a few months apart, always unasked for. But they offer more data for no extra payment, just an extended contract. Who would say no, right? I always take it making sure that there isn't any extra payment added to my monthly installment before I accept anything. I make it a point to ask mulitple times seeing as the call is recorded. This last time the lady even told me that the previous person ****med me and that she won't do the same. But this time my installment went up by over a R100. Last time it was about +-R60. ***!? Here's the best part. I called vodacom first. After struggling with them they directed me to Rewardsco because Rewardsco is the cause and has everything on record and would able to help me. Someone reassured me that they would look into it. I had two complaint cases opened for investigstion into the last two upgrades. So they can listen to the promises that was made to me and the very specific questions I asked and the lies that was answered back. I was promised feedback within the next three or so days. Received an sms two days later saying I will receive feedback within two days. It's been more than two weeks now after that sms. In the meantime I'm about to pay almost R200 more now than I should because of all the past false promises. This company lies and *****s and then puts on a friendly face of reassurance, but it's a ****. Very *********. Everything is on record. And I have a case number with me. Rewardco, Contact me and fix it.
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO356765
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO356765
Regards,
The Rewardsco Team
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, please note that your dispute was deemed Valid (in your favor).
Due to the above, I have sent a callback request to our internal retentions department. The retentions department will be able to provide you with an alternative.
You will receive the call within today or tomorrow.
Please note that for the upgrade that was done in November, I have logged a new investigation. Once feedback is received, I will advise you.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, please note that your dispute was deemed Valid (in your favor).
Due to the above, I have sent a callback request to our internal retentions department. The retentions department will be able to provide you with an alternative.
You will receive the call within today or tomorrow.
Please note that for the upgrade that was done in November, I have logged a new investigation. Once feedback is received, I will advise you.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your recent Vodacom upgrade has been reversed.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your recent Vodacom upgrade has been reversed.
Your query will now be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day.
Regards,
The Rewardsco Team
