1 reviews | Active since May 2017
Shockingly poor service!! Never had more failed promises from anyone.
Have never experienced poorer service between Rewardsco & MTN & the completely dysfunctional relationship between them. They have basically ****** my money for THEIR mistake, having delivered an incorrect product and made cancelling it, stopping payment and requesting refund near impossible. I've spent at LEAST 10 hours on the phone, sent who knows how man mails, and begged consultants to respond or keep to their word. None have been successful.
The latest failure is but a reflection of the completely disgusting service I've received: I was PROMISED by a LINE MANAGER, Candice Morgan, (who I basically forced the consultant I was speaking to (David) to let me speak to in the first place) that I would receive feedback within 48-72 hours from our phone call. This was now a week ago.
I'm just plain tired of their promises. You cannot trust what they say on the phone, unfortunately. Not even from management, sadly. I will never, ever, ever, ever, use their services again.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO244720
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO244720
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
As per the MTN system, credit was passed to your MTN account.
Cancellation Reference Number: SR# ***
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team