EVD
E.C Van Deventer

1 reviews | Active since Oct 2024

07 Oct 2024, 10:31

SHOCKING service from consultant calling for Vodacom upgrades.

Their consultants (calling on behalf of Vodacom) are extremely unprofessional. This is the second time one of them was extremely rude when I said we don't want to upgrade yet. He got very annoyed with me and shouted that he is going to cancel our contract if we don't upgrade. This really got me worked up, and I asked for his name, after which he dropped the line. I am LIVID. And shocked that Rewards Co allow their consultants to treat customers this way. They are even harassing my daughter, who is with Cell C, telling her we must upgrade our Vodacom contracts. When I called Vodacom, it was made clear that they are aware of the problem, but simply cannot do anything about it. SHAME ON YOU REWARDS CO for allowing your consultants to behave in this manner. You are very aware of this, as this is not the first time a consultant shouted and fought with me and my husband over the phone. You know what is going on, yet you turn a blind eye. Shocking, to say the least. I will take this further.

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Replies (3)
Rewardsco.com
Rewardsco.com's reply07 Oct 2024, 12:18
Official
Hi  E.C Van Deventer  Thank you for taking the time to write to us about the quality of service you received. We sincerely apologize for the service you received and  we want to improve your experience.

Our agents will be in contact with you.
Regards,The Mondo Team 
EVD
E.C Van Deventer's update08 Oct 2024, 11:13
Reviewer Update
Thank you Rewards Co for contacting me yesterday. I am pleased with the outcome, and appreciate your willingness to to get the issue resolved.
Rewardsco.com
Rewardsco.com's reply15 Oct 2024, 14:14
Official
Hi E.C Van Deventer,

Trust you well. 

We were very pleased to assist you and get your query resolved.

Regards,
The Mondo Team