1 reviews | Active since Nov 2014
Shocking service
RCO399157 // RCO395591
Before you read further, know that this complaint was deemed valid by the rewardsco customer care team.
In June 2022 a rewardsco agent phoned me about a data/minutes contract. I accepted the contract but the agent allocated the bundle to the incorrect number, a number that I do not own. For the last year I have been paying this contract and someone else has been getting free data and minutes on the number.
I've tried following up with the rewardsco team via email but "someone from the relevant department will be in touch in 2-9 business days" after i already requested to be called back the first time within 2-5 working days.
If a Rewardsco agent phones you about your phone contract, politely decline their offer as they will take your money and give somone else the benefits.
If someone at the Rewardsco Team wishes to resolve this, kindly refund me the last years premiums and allocate the bundle to my correct phone number.
Thank you for reaching out to us.
We are looking in your query and will provide you with an update soon.
We do apologize for the level of service you have received thus far.
Regards,
The Rewardsco Team
Thank you for reaching out to us.
We are looking in your query and will provide you with an update soon.
We do apologize for the level of service you have received thus far.
Regards,
The Rewardsco Team
Trust you are well.
As per the system, your contract has been amended.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
As per the system, your contract has been amended.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
The data contract has been moved per my request but I still have not had a response about a refund for the contract fees that I paid for 11 months and received no benefit from.
The data contract has been moved per my request but I still have not had a response about a refund for the contract fees that I paid for 11 months and received no benefit from.