******** THE ELDERLY
My mother was ****med into taking a route via her MTN contract, she is 67 years, thinking it was a good deal but only to have what little money I send her taken away every month. A cancellation was sent within the cooling off period, device returned, which was in November 2021 and up today the debit of over R 2000.00 is still going over her account. I called to see what is happening and it still not cancelled. To add insult to injury MTN doesn’t even want to help even though they sold my mother personal details to a third party with authorisation and against the POP act. Reference number : LC8OLRK
Helpful (0)
Replies (8)0
Replies (8)
Rewardsco.com's replyOfficial
04 Apr 2022, 09:33Good day,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO206031
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO206031
Regards,
The Rewardsco Team
Best regards,
Rewardsco.com's reply04 Apr 2022, 09:33
Official
Good day,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO206031
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO206031
Regards,
The Rewardsco Team
Best regards,
's updateReviewer Update
26 May 2022, 09:14Good day,
This has still not been resolved as my mother's is still invoiced by MTN and when I try to call you no picks up the call and it gets cut off.
This has still not been resolved as my mother's is still invoiced by MTN and when I try to call you no picks up the call and it gets cut off.
's update26 May 2022, 09:14
Reviewer Update
Good day,
This has still not been resolved as my mother's is still invoiced by MTN and when I try to call you no picks up the call and it gets cut off.
This has still not been resolved as my mother's is still invoiced by MTN and when I try to call you no picks up the call and it gets cut off.
Rewardsco.com's replyOfficial
26 May 2022, 14:58Hi Vanessa,
Please note that your mum's cancellation is currently in-progress.
Once we receive feedback, we will advise accordingly.
Regards,
The Rewardsco Team
Please note that your mum's cancellation is currently in-progress.
Once we receive feedback, we will advise accordingly.
Regards,
The Rewardsco Team
Best regards,
Rewardsco.com's reply26 May 2022, 14:58
Official
Hi Vanessa,
Please note that your mum's cancellation is currently in-progress.
Once we receive feedback, we will advise accordingly.
Regards,
The Rewardsco Team
Please note that your mum's cancellation is currently in-progress.
Once we receive feedback, we will advise accordingly.
Regards,
The Rewardsco Team
Best regards,
's updateReviewer Update
22 Jun 2022, 14:01Kindly note the cancellation has not happen as promised and now my poor mother phone line is now cut off. We get no help from no one, this is pathetic. I called your call center requested to speak to the consultant that dealt with me or a manager and guess there is no managers around.
's update22 Jun 2022, 14:01
Reviewer Update
Kindly note the cancellation has not happen as promised and now my poor mother phone line is now cut off. We get no help from no one, this is pathetic. I called your call center requested to speak to the consultant that dealt with me or a manager and guess there is no managers around.
's updateReviewer Update
22 Jun 2022, 14:05You can call the call center until you are blue in your face requesting a manager but you think this company care all they want is con and take advantage of the elderly.
's update22 Jun 2022, 14:05
Reviewer Update
You can call the call center until you are blue in your face requesting a manager but you think this company care all they want is con and take advantage of the elderly.
Rewardsco.com's replyOfficial
01 Jul 2022, 09:21Hi Vanessa,
Trust you are well.
Please note that your mum's contract has been canceled.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your mum's contract has been canceled.
Regards,
The Rewardsco Team
Best regards,
Rewardsco.com's reply01 Jul 2022, 09:21
Official
Hi Vanessa,
Trust you are well.
Please note that your mum's contract has been canceled.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your mum's contract has been canceled.
Regards,
The Rewardsco Team
Best regards,
Rewardsco.com's replyOfficial
15 Sept 2022, 14:57Good Day,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Best regards,
Rewardsco.com's reply15 Sept 2022, 14:57
Official
Good Day,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Best regards,
Rewardsco.com's replyOfficial
15 Sept 2022, 14:57Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Best regards,
Rewardsco.com's reply15 Sept 2022, 14:57
Official
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Best regards,