DM
Danie M
1 reviews | Active since Nov 2017
07 Mar 2023, 14:51
****med by Rewardsco
Proper **** and thievery. I was contacted on 11/11/2022 10:15am by a rewardsco personel and prompted for an account upgrade for my MTN account. Long story short, I got the upgrade but the operator NEVER set a limit to my usage after I CLEARLY AND REPEATEDLY said: I do NOT want to go over my monthly billing amount. I want to top up myself. She never set the usage to zero and I DID NOT CHANGE OR PROMPT OTHERWISE, even if I did get an SMS asking to prompt the change in usage I did not do so. Fast forward a few months. I am now sitting with a R900 and a R1900 bill coming because of their neglect. An investigation is underway already but this is just disgusting and makes me sick to my stomach. I have read many many many more reports precisely like mine.
Helpful (0)
Replies (2)0
Replies (2)
Rewardsco.com's replyOfficial
07 Mar 2023, 14:56Good day Danie,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO360706
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO360706
Regards,
The Rewardsco Team
Rewardsco.com's reply07 Mar 2023, 14:56
Official
Good day Danie,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO360706
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO360706
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
11 Mar 2023, 15:48Hi Daniel,
Trust you are well.
Thank you for taking my call.
As discussed, please note that your query was deemed Valid (in your favor).
Due to the above, we will pass a credit to your bank account for the difference/for the amount that went over your monthly subscription.
In order to process this, our finance team requires a bank statement or a bank confirmation letter that reflects your name and bank details.
I have found the below on how you can obtain your bank statement - I hope this helps.
Simply click on the Quick links button next to the Account you want to view, then select Transaction History. This can be printed or downloaded in a PDF, CSV, QIF, OFC and OFX format.
As mentioned, MTN is assistying you with the change of your spend limit, however, you can also attempt to change the spend limit.
You may follow the below;
The above will also help in order to track your data usage every month. You will also be able to view your monthly invoices.
I will send you an email on Monday morning, advising how much we will be deposited in your account.
Have a great weekend and take care.
Regards,
The Rewardsco Team
Trust you are well.
Thank you for taking my call.
As discussed, please note that your query was deemed Valid (in your favor).
Due to the above, we will pass a credit to your bank account for the difference/for the amount that went over your monthly subscription.
In order to process this, our finance team requires a bank statement or a bank confirmation letter that reflects your name and bank details.
I have found the below on how you can obtain your bank statement - I hope this helps.
Simply click on the Quick links button next to the Account you want to view, then select Transaction History. This can be printed or downloaded in a PDF, CSV, QIF, OFC and OFX format.
As mentioned, MTN is assistying you with the change of your spend limit, however, you can also attempt to change the spend limit.
You may follow the below;
- Download the MY MTN App from PlayStore
- Enter your details and you will be signed in.
- Go to accounts
- Go to limits
- Spend limits
The above will also help in order to track your data usage every month. You will also be able to view your monthly invoices.
I will send you an email on Monday morning, advising how much we will be deposited in your account.
Have a great weekend and take care.
Regards,
The Rewardsco Team
Rewardsco.com's reply11 Mar 2023, 15:48
Official
Hi Daniel,
Trust you are well.
Thank you for taking my call.
As discussed, please note that your query was deemed Valid (in your favor).
Due to the above, we will pass a credit to your bank account for the difference/for the amount that went over your monthly subscription.
In order to process this, our finance team requires a bank statement or a bank confirmation letter that reflects your name and bank details.
I have found the below on how you can obtain your bank statement - I hope this helps.
Simply click on the Quick links button next to the Account you want to view, then select Transaction History. This can be printed or downloaded in a PDF, CSV, QIF, OFC and OFX format.
As mentioned, MTN is assistying you with the change of your spend limit, however, you can also attempt to change the spend limit.
You may follow the below;
The above will also help in order to track your data usage every month. You will also be able to view your monthly invoices.
I will send you an email on Monday morning, advising how much we will be deposited in your account.
Have a great weekend and take care.
Regards,
The Rewardsco Team
Trust you are well.
Thank you for taking my call.
As discussed, please note that your query was deemed Valid (in your favor).
Due to the above, we will pass a credit to your bank account for the difference/for the amount that went over your monthly subscription.
In order to process this, our finance team requires a bank statement or a bank confirmation letter that reflects your name and bank details.
I have found the below on how you can obtain your bank statement - I hope this helps.
Simply click on the Quick links button next to the Account you want to view, then select Transaction History. This can be printed or downloaded in a PDF, CSV, QIF, OFC and OFX format.
As mentioned, MTN is assistying you with the change of your spend limit, however, you can also attempt to change the spend limit.
You may follow the below;
- Download the MY MTN App from PlayStore
- Enter your details and you will be signed in.
- Go to accounts
- Go to limits
- Spend limits
The above will also help in order to track your data usage every month. You will also be able to view your monthly invoices.
I will send you an email on Monday morning, advising how much we will be deposited in your account.
Have a great weekend and take care.
Regards,
The Rewardsco Team