CB
CATHERINA B
1 reviews | Active since Nov 2012
01 Mar 2023, 10:56
****MED!!
I was contacted on the 9th of January, and totally misled by a sales lady, saying she was from VODACOM. NOT Rewards com! Then she promised me a massive saving on my current package, which ended up being a massive increase if R1500.00 per month. it took me 6 calls, one visit to a branch, and 2 months to divert my package back to what it was. I WANT MY MONEY BACK. LETS SEE IF THEY PAY ME BACK...NOT HIGH HOPES!!!!
Helpful (0)
Replies (3)0
Replies (3)
Rewardsco.com's replyOfficial
01 Mar 2023, 11:01Good day,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO357159
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO357159
Regards,
The Rewardsco Team
Rewardsco.com's reply01 Mar 2023, 11:01
Official
Good day,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO357159
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO357159
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
10 Mar 2023, 11:00Hi Catherina,
Trust you are well.
Please note that your Vodacom upgrade reversal has been done and a credit has been submitted.
Kindly note that the credit will reflect in your next Vodacom invoice.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your Vodacom upgrade reversal has been done and a credit has been submitted.
Kindly note that the credit will reflect in your next Vodacom invoice.
Regards,
The Rewardsco Team
Rewardsco.com's reply10 Mar 2023, 11:00
Official
Hi Catherina,
Trust you are well.
Please note that your Vodacom upgrade reversal has been done and a credit has been submitted.
Kindly note that the credit will reflect in your next Vodacom invoice.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your Vodacom upgrade reversal has been done and a credit has been submitted.
Kindly note that the credit will reflect in your next Vodacom invoice.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
14 Apr 2023, 14:14Hi Catherina,
Trust you are well.
Please note that we have just received feedback from Vodacom stipulating that your query has been rectified.
Your query will now be closed.
Should you require further assistance, please contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that we have just received feedback from Vodacom stipulating that your query has been rectified.
Your query will now be closed.
Should you require further assistance, please contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply14 Apr 2023, 14:14
Official
Hi Catherina,
Trust you are well.
Please note that we have just received feedback from Vodacom stipulating that your query has been rectified.
Your query will now be closed.
Should you require further assistance, please contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that we have just received feedback from Vodacom stipulating that your query has been rectified.
Your query will now be closed.
Should you require further assistance, please contact our Customer Care Team.
Have a lovely day further.
Regards,
The Rewardsco Team