jM
jeffrey M
1 reviews | Active since Jul 2015
25 Oct 2022, 06:00
**** COMPANY MISLEADING PEOPLE INTO CONTRACTS
I received a call from one of your sales people on 20/10/2022 and he asked if I have internet at home, to which I told him I have a 20MB up\ 5mb down uncapped fibre connection that I pay R399. He told me that he would like to offer me a 150mb down/ 150mb up MTN uncapped 5G for the same price. I told him over and over that this is too good to be true, but he emphasized and even got his floor manager to confirm this deal. on 25/10/2022 I received a 10MB down/ 10MB up MTN LTE package with a 3 year contract and not what I was promised. THIS IS AN ABSOLUTE ****!!!!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Rewardsco.com's replyOfficial
25 Oct 2022, 08:27Good day Jeffrey,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO290561
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO290561
Regards,
The Rewardsco Team
Rewardsco.com's reply25 Oct 2022, 08:27
Official
Good day Jeffrey,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO290561
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO290561
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
08 Dec 2022, 12:54Hi Jeffrey,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
Regards,
The Rewardsco Team
Rewardsco.com's reply08 Dec 2022, 12:54
Official
Hi Jeffrey,
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN line has been cancelled and deactivated.
Regards,
The Rewardsco Team
jM
jeffrey M's updateReviewer Update
28 Dec 2022, 10:04I've just received a bill from MTN of over R2000 for an early cancellation which you guys told me there wouldn't be any because the cancellation was still within the cool off period. I will not pay this penalty, you will pay it from your own pockets
jM
jeffrey M's update28 Dec 2022, 10:04
Reviewer Update
I've just received a bill from MTN of over R2000 for an early cancellation which you guys told me there wouldn't be any because the cancellation was still within the cool off period. I will not pay this penalty, you will pay it from your own pockets
Rewardsco.com's replyOfficial
12 Jan 2023, 15:52Good Day Jeffrey,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply12 Jan 2023, 15:52
Official
Good Day Jeffrey,
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN account has been credited.
Credit Reference Number: SR# ***
Adjustment Number - MC***
You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.
Due to the above, your query will now be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Have a great day further.
Regards,
The Rewardsco Team