1 reviews | Active since May 2023
********* Sales & Support, Rancid Refund Reaction.
If it were possible to give no stars to this review, I would.
My disappointment leads all the way back to when a rewardsco telesales consultant deceptively sold me an upgrade on my MTN account in January. I requested a cancellation and the matter was investigated where it was determined that the sale was ********* and I have requested that the upgrade fee be refunded to my MTN billing account.
It is now May and the refund has still not yet been processed as has been promised, reassured and "escalated" through multiple engagements which I had to action.
This has since consequated in MTN charging me the amount which Mondo has still not cleared and my internet services has since been suspended. This affects my daily life as I need access to the internet as an external rep.
Thank you for taking the time to write to us about your mtn query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO392302
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your mtn query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO392302
Regards,
The Rewardsco Team
As usual. Empty promises, still no response, nor update on the matter.
2 days has passed, when can I expect action to be taken on this matter?
Kind regards
As usual. Empty promises, still no response, nor update on the matter.
2 days has passed, when can I expect action to be taken on this matter?
Kind regards
Another 13 days has transpired since RCO392302 has been opened, on top of the other 3 months that has passed since my upgrade fee reversal.
How much longer do I have to wait?
Do I need legal representation to retrieve the funds owed to me?
Another 13 days has transpired since RCO392302 has been opened, on top of the other 3 months that has passed since my upgrade fee reversal.
How much longer do I have to wait?
Do I need legal representation to retrieve the funds owed to me?