****s. ************. Zero Ethics

I am extremely disappointed with Mondo Mobile which is owned by Rewardsco, through whom I purchased an MTN router (Account ***) in June 2024. Despite agreeing to a monthly fee of R269, Mondo/MTN repeatedly charged incorrect and undisclosed amounts.

I lodged multiple disputes and requested evidence (including sales call recordings), but Mondo failed to provide any meaningful assistance or resolution. I returned the router in January 2025 (***), yet my account remains in arrears on credit bureaus, seriously harming my credit score.

Mondo Mobile, as MTN’s sales agent, failed to represent the contract correctly and has not taken responsibility for correcting the situation.

I demand the following:

Immediate engagement with MTN to cancel my account and reverse disputed charges.

Removal of any negative listings on my credit report.

Assurance that Mondo Mobile will improve its sales and dispute handling processes.

I expect urgent attention to this matter.