Root canal is less painful than trying to gain resolution of an upgrade after 8 weeks of trying to add another year making it 27 years with a client.

On behalf of my cousin Charmaine. Having been a client for the past 26 years, having a number of contracts with devices and data, paying diligently each month upgrading when the contracts are up, we thought it would simply be just another year of a seamless negotiation and then carry on as usual..

So lets see, 7 weeks later being pushed and shoved pillar to post for the last 7 weeks with no satisfaction as no one that can be contacted directly in the sales division, they only send emails apparently and the consultant will get back to you. ask to speak to a supervisor its the same story, and manager, same story.

Actually no one seems to know how to actually reach a decision maker to resolve a very despondent frustrated client. So after many weeks we are engaged by a consultant Lungelo Tshwala, he was extremely helpful and engaged with us constantly while we worked on the best upgrade package that suited us. On the day he called to conclude the upgrade and the new structure and devices, i asked he call 30 minutes later as i had to deal with my cousin who was ill in the car while driving. As the day and now days which has become over a week with 5 logged emails for him to make contact so that we can conclude the upgrades, we have simply been fobbed off, our frustration empathised with and yet still no escalation nor conclusion, other than being left with the opinion that they couldn't care less.

So to the management i would like to state the following. you do not know what is happening on the clients side of the phone, stop shirking ownership and responsibility in addressing a valued client to vodacom for the past 26 years spending in the region of 650 thousand over that duration.

We would like this resolved in a professional speedy manner as we have been polite and what i consider far too accommodating. If you would like the accounts to be moved then simply remain unreachable and you will have achieved your outcome without actually asking us to please leave your network after 26 years of loyal patronage.

Is it perhaps sales department (lungelo&manager felt that they were working with difficult clients as apposed to an astute person looking for a correct plan.

so a final rerquest, can lungelo and the manager get on the phone that no one knows and reach out asap, ref number *** is it really that difficult looking after a client?

Please contact the account holder linked to that reference number. Please don't, if you want us to simply move on to another provider who may appreciate 26 years of loyalty.