1 reviews | Active since Feb 2021
Rewardscompany representing MTN *****
***** - pretending to be from MTN when doing upgrades. I was phoned by a woman claiming to be from MTN. She coerced me into an upgrade. She **** regarding the upgrade details saying it was Mtn black Friday promotion and she would email me the new contract. She stated I have 10 days cooling off period. After accepting the deal which I thought was legit I got a bank notification for me to approve a R20 000 debit order. No email with any details was sent to me. MTN in store told me this company is a third party and they are impossible to get to cancel contracts. I phoned them repeatedly but was cut off once I explained my problem. They said I must contact MTN to reverse or cancel and put the phone down... I reported them to a Consumer watch dog organisation and will contact the ombudsman. If you get a phone call from MTN verified don't answer, ignore. For any upgrades or contracts go in store yourself. What I don't understand is how MTN is allowing this. Also I don't believe the excellent reviews for this company on Hellopeter...
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO297591
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO297591
Regards,
The Rewardsco Team
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, please note that we have submitted an upgrade reversal to MTN. Once the reversal is done, we will advise you.
MTN Upgrade Reversal ***-494f-40e6-a9e3-1dd0d4e8dc0f
Rewardsco ***
You may use the above, as a confirmation that a reversal was submitted today (09/11/2022).
Have a good day further.
Regards,
The Rewardsco Team
Trust you are well.
Thank you for taking my call.
As per our telephonic discussion, please note that we have submitted an upgrade reversal to MTN. Once the reversal is done, we will advise you.
MTN Upgrade Reversal ***-494f-40e6-a9e3-1dd0d4e8dc0f
Rewardsco ***
You may use the above, as a confirmation that a reversal was submitted today (09/11/2022).
Have a good day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Rewardsco Team
