Rewardsco/Mondo incompetency

I app**** for a cellphone contract on the 6th of Jan online from MTN and recieved a call on the 11th to finalize everything, my credit was approved and I was told to wait 3-10 days for the delivery of the device, okay fast forward, I received another email stating that I was "conditionally approved" and needed to pay an upfront payment of R, I called to found out more about that and an agent called Minenhle told me that it was a system error that they had, I don't have to pay anything, I should await for my device, fast ward to yesterday, I call to find out about the process and I was told that my application was cancelled and it could be due to their system error and if I don't mind I should re-apply.

I'm frustrated as to why I wasn't called to be alerted about this, I had to be the one contacting them, I would've wait for nothing honestly. Rewardsco/Mondo needs to do better!