AK
Andre K
1 reviews | Active since May 2021
20 May 2021, 10:58
Rewardsco.com sales ****
I agreed to an upgrade on 14.05.2021 which includes a new Samsung A32 and was even told that they only have blue in stock. I agreed to the blue phone and the upgrade. Today when I phoned to find out where my phone is I got told that it was a sim only deal. How can these people be allowed to run a business like this ?
Helpful (0)
Replies (10)0
Replies (10)
Rewardsco.com's replyOfficial
20 May 2021, 11:00Hi Andre,
Thank you for sharing your concerns with us.
We sincerely apologize for the service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO120347
Regards,
The Rewardsco Team
Thank you for sharing your concerns with us.
We sincerely apologize for the service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO120347
Regards,
The Rewardsco Team
Rewardsco.com's reply20 May 2021, 11:00
Official
Hi Andre,
Thank you for sharing your concerns with us.
We sincerely apologize for the service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO120347
Regards,
The Rewardsco Team
Thank you for sharing your concerns with us.
We sincerely apologize for the service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO120347
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
21 May 2021, 14:54Hi Andre,
Please note that we have logged an investigation for the dispute raised.
Our team will provide you with an update.
Regards,
The Rewardsco Team
Please note that we have logged an investigation for the dispute raised.
Our team will provide you with an update.
Regards,
The Rewardsco Team
Rewardsco.com's reply21 May 2021, 14:54
Official
Hi Andre,
Please note that we have logged an investigation for the dispute raised.
Our team will provide you with an update.
Regards,
The Rewardsco Team
Please note that we have logged an investigation for the dispute raised.
Our team will provide you with an update.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
25 May 2021, 14:59Hi Andre,
Please note that your upgrade reversal is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Please note that your upgrade reversal is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Rewardsco.com's reply25 May 2021, 14:59
Official
Hi Andre,
Please note that your upgrade reversal is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Please note that your upgrade reversal is still in progress.
Our team will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
28 May 2021, 16:40Hi Andre,
As discussed, feedback has been provided to you.
Our team will keep you updated on the progress of the upgrade reversal which is pending.
Regards,
The Rewardsco Team
As discussed, feedback has been provided to you.
Our team will keep you updated on the progress of the upgrade reversal which is pending.
Regards,
The Rewardsco Team
Rewardsco.com's reply28 May 2021, 16:40
Official
Hi Andre,
As discussed, feedback has been provided to you.
Our team will keep you updated on the progress of the upgrade reversal which is pending.
Regards,
The Rewardsco Team
As discussed, feedback has been provided to you.
Our team will keep you updated on the progress of the upgrade reversal which is pending.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
31 May 2021, 14:45Hi Andre,
Please note that the upgrade reversal is still pending.
Our team will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Please note that the upgrade reversal is still pending.
Our team will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Rewardsco.com's reply31 May 2021, 14:45
Official
Hi Andre,
Please note that the upgrade reversal is still pending.
Our team will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Please note that the upgrade reversal is still pending.
Our team will keep you updated on the progress of this.
Regards,
The Rewardsco Team
AK
Andre K's updateReviewer Update
02 Jun 2021, 16:3502 06 2021 - Still no answer
AK
Andre K's update02 Jun 2021, 16:35
Reviewer Update
02 06 2021 - Still no answer
Rewardsco.com's replyOfficial
02 Jun 2021, 16:54Hi Andre,
Please note that our management team has escalated your cancellation to MTN to prioritize.
Our team will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Please note that our management team has escalated your cancellation to MTN to prioritize.
Our team will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Rewardsco.com's reply02 Jun 2021, 16:54
Official
Hi Andre,
Please note that our management team has escalated your cancellation to MTN to prioritize.
Our team will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Please note that our management team has escalated your cancellation to MTN to prioritize.
Our team will keep you updated on the progress of this.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
10 Jun 2021, 09:57Hi Andre,
As discussed, please note that your MTN upgrade has been reversed.
Your query is now resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Rewardsco Team
As discussed, please note that your MTN upgrade has been reversed.
Your query is now resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Rewardsco Team
Rewardsco.com's reply10 Jun 2021, 09:57
Official
Hi Andre,
As discussed, please note that your MTN upgrade has been reversed.
Your query is now resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Rewardsco Team
As discussed, please note that your MTN upgrade has been reversed.
Your query is now resolved and will be closed.
Should you have any further queries please call or email our team.
Regards,
The Rewardsco Team
AK
Andre K's updateReviewer Update
10 Jun 2021, 11:06Thank You
AK
Andre K's update10 Jun 2021, 11:06
Reviewer Update
Thank You
Rewardsco.com's replyOfficial
10 Jun 2021, 11:16Hi Andre,
You are welcome!
Regards,
The Rewardsco Team
You are welcome!
Regards,
The Rewardsco Team
Rewardsco.com's reply10 Jun 2021, 11:16
Official
Hi Andre,
You are welcome!
Regards,
The Rewardsco Team
You are welcome!
Regards,
The Rewardsco Team