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AC
Ashley C

1 reviews | Active since Apr 2020

11 Jul 2021, 10:17

Rewardsco.com

Absolutely annoyed with Rewardsco.com App**** for an MTN contract for R249 PM ×36 months on the 4th of July. A consultant called me on the 6th to do the application for apparently R269 pm. I advised the consultant that the contract I app**** for was R249 pm and not R269. She then advised that the contract is a bit more expensive because of the spend limit, that If I do not want to go over my monthly allocation then I should take the R269 contract, I confirmed that that was fine and that she is 120% sure that as monthly usage allocation has been used up that I do not go into the spend limit and that I am just able to load prepaid which she confirmed over voice contracting!! I visited an MTN store yesterday to RICA the sim card just to find out that the *********** consultant loaded the R1089 limit!!!! I have been struggling to get this sorted out, I went to MTN again this morning and still no help!!!!!!! What absolutely amazes me is that I only RICA'd the sim card yesterday and that limit has been used up already!!!!!!!!

0
Replies (21)
AC
Ashley C's update15 Jul 2021, 16:02
Reviewer Update
Good day,

It has been 3 days, what is happening?
Rewardsco.com
Rewardsco.com's reply15 Jul 2021, 16:17
Official
Hi Ashley,

We are currently operating at minimal capacity due to the ongoing protest action.
We will get one of our dedicated consultants to contact you and assist with your query upon our return to office on Monday.

Regards,
The Rewardsco Team
AC
Ashley C's update19 Jul 2021, 06:49
Reviewer Update
Good day,

This excuse is no longer valid due to ongoing protests!!! My debit order is going off tomorrow and I want your management team to contact me immediately to sort out this problem and explain to me what the hell is going on!!!!!!!!! Your consultant deliberately provided false information over a recorded phone call and sold me a package that I mentioned that I did not want!!!!!!!!!

Get someone to call me and sort this out!
Rewardsco.com
Rewardsco.com's reply19 Jul 2021, 11:08
Official
Hi Ashley,

Trust you are well.

As per your telephonic discussion with Nicole, please note that we have escalated your query to the relevant team to set your spend limit to R0.00.

Kindly note that we have also logged an investigation for the QA team to listen to the call.

Feedback will be provided within today or tomorrow morning.

We do apologize for the inconvenience caused.

Regards,
The Rewardsco Team
AC
Ashley C's update20 Jul 2021, 12:13
Reviewer Update
So it is 12:13, way past morning already and I am still expecting a call? UNACCEPTABLE!
Rewardsco.com
Rewardsco.com's reply20 Jul 2021, 12:16
Official
Good day,

Please note that you will receive a call shortly.

We do apologize for the delay.

Regards,
The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply20 Jul 2021, 12:36
Official
Hi Ashley,
Trust you are well.
Please note that we are awaiting feedback from MTN regarding your Spend/Bill limit with MTN.
Once we receive feedback we will advise you accordingly.
Regards,The Rewardsco Team 
Rewardsco.com
Rewardsco.com's reply21 Jul 2021, 16:10
Official
Hi Ashley,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you.

Kindly advise what is a convenient time to make contact.

Regards,
The Rewardsco Team
AC
Ashley C's update22 Jul 2021, 08:33
Reviewer Update
Good day,

You guys only attempted once yesterday afternoon whilst I was on a call with a client, please try again and if I decline the call then I am busy on a call so just try again.

Regards
Rewardsco.com
Rewardsco.com's reply22 Jul 2021, 08:35
Official
Good day,

Trust you are well.

Please note that we will make contact with you today.

Regards,
The Rewardsco Team
AC
Ashley C's update22 Jul 2021, 16:35
Reviewer Update
I dont know why you guys only attempt calling after 16h00 after I waited the entire day to receive this call, please call again as I am available now until 17h00
Rewardsco.com
Rewardsco.com's reply22 Jul 2021, 16:37
Official
Good day,

We do apologize for the inconvenience caused.

Kindly note that we will be in contact with you shortly.

Regards,
The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply22 Jul 2021, 16:54
Official
Hi Ashley,

Trust you are well.

Please note that we have re-escalated your query to the MTN team for urgent assistance.

We will keep you updated of the progress.

Regards,
The Rewardsco Team
AC
Ashley C's update26 Jul 2021, 14:22
Reviewer Update
Hi,

I'm still waiting for the email where I need to send the statement through to.

Kind Regards,
Rewardsco.com
Rewardsco.com's reply26 Jul 2021, 14:26
Official
Good day,

Please note that you may send your statement to ***

Regards,
The Rewardsco Team
AC
Ashley C's update27 Jul 2021, 19:24
Reviewer Update
I cannot see the email address, it only shows Astrixs?
Rewardsco.com
Rewardsco.com's reply28 Jul 2021, 07:42
Official
Good day,

Please note that we have sent you an email and SMS of the email address.

Regards,
The Mondo Team
AC
Ashley C's update30 Jul 2021, 08:49
Reviewer Update
Good day,

I haven't received any feedback as yet?

Kind Regards
Rewardsco.com
Rewardsco.com's reply30 Jul 2021, 09:04
Official
Hi Ashley,

Our team will update you.

Regards,

The Rewardsco Team
AC
Ashley C's update04 Aug 2021, 07:14
Reviewer Update
Good day,

Still waiting for feedback.

Kind Regards
Rewardsco.com
Rewardsco.com's reply04 Aug 2021, 11:37
Official
Hi Ashley,

As discussed with Kim, our team has made arrangements to refund you for the usage.

You will be able to change your spend limit on the MYMTNApp on 12-08-2021.

Our team will continue to update you until your query is resolved.

Regards,

The Rewardsco Team