RR
Rosalind R

1 reviews | Active since Mar 2021

27 Jul 2021, 15:25

REWARDSCO WORST COMPANY TO UPGRADE YOUR PHONE CONTRACT ONLINE

They are the worst company to deal with. NEVER EVER DO A UPGRADE FOR YOUR PHONE. THEY LIE AND NEVER KEEP TO THEIR PROMISES. I did a upgrade with a Mrs Naudo, she promised that the phone did come with ear phones. When I got the phone there was no ear phones. With the help of a Manager at Vodacom Rewardsco Management decided to go back on the telephne conversation to see if i was telling the truth. This took like almost a month. I then received a call from a lady at Rewardsco confirming that the coversation I had was correct and that I must go to a Vodacom outlet and purcgase a pair of ear phones for an amount of R200, then i need to email her the purchase slip with my banking details and she would refund me. So I asked her where must i send the slip, she rep**** that she would email me and I must just reply to that mail.

WELL...... ONE AND A HALF MONTHS HAS PAST I AM STILL WAITING FOR THE EMAIL........

THEY ARE LIERS AND PLEASE PEOPLE BE WARDED THIS IS NOT A GOOD COMPANY TO DEAL WITH DON'T BE FOOLED WHEN THEY CALL

RATHER TAKE THE TIME AND GO INTO VODACOM OR WHOEVER AND DO YOU UPGRADES

0
Replies (3)
Rewardsco.com
Rewardsco.com's reply27 Jul 2021, 15:33
Official
Hi Rosalind,
 
Thank you for taking the time to write to us about your Vodacom upgrade.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO128694
 
Regards,
 
The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply26 Aug 2021, 14:52
Official
Hi Rosalind,

Trust you are well.

As discussed with Nicole, kindly note that we will credit you for the earphones amount.

Please email your relevant documentation to ***.

We do apologize for the inconvenience caused.

Regards,
The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply20 Sept 2021, 14:57
Official
Hi Rosalind,

Trust you are well.

Please note that as per your discussion with Rewards, we have found that you have received your refund.

Your query has been resolved and will be closed.

For further enquiries, you may contact our customer care team.

Regards,

The Rewardsco Team