RewardsCo should change there name to NOrewardsCo

On the 29th Of December 2020 I app**** online for my upgrade on my MTN data contract. I immediately got an email saying my upgrade has been submitted ( *** ). In that email it clearly stated that if any documents were needed then I would be contacted. It also states that I must now just wait for DSV courier to get in touch with me. So I carried on with life and after I didn't get a call from anyone I went into store and was told they cannot assist as it was done online. So then again I went online and app**** for my upgrade on 26 January 2021 ( Ref ***3 ). I then went into store again and was told they cannot help me. Next thing I know I am getting a bill much higher than my usual bill only to find out now my contract has ended and MTN are charging me the full amount with no promotions. Once I saw this I immediately contacted MTN for assistance. I was told a ticket will be filed and I must await response. I did that with no answer, I contacted them again and they kept on saying that the matter is being looked into and will be resolved shortly. This has now been going on since 10 Feb 2021. Because my bill was incorrect I refuse to make any payment until it has been corrected. I have been fighting with MTN about this all the time only to find out today that the online upgrade was being handled by RewardsCo. Yesterday I received a bill of just over R11000.00 and that my account is being handed over to the legal team. This is all because RewardsCo did not process my upgrade or make contact with me whatsoever. This is disgusting. In the MTN store today I was told it is not MTNs fault and they will not assist me and that it is the fault of RewardsCo. I did all I could to try upgrade my contract only to be taken by a fool and now being handed over to the legal team and most likely going to get blacklisted due to the simple fact that someone at RewardsCo did not action my upgrade. I expect this to get sorted out and my Bill corrected so I can pay the correct amount outstanding and have my line upgraded to the deal that I wanted and app**** for.