KS
Kate S
1 reviews | Active since Mar 2014
22 Mar 2023, 14:31
Rewardsco - sales agents who do whatever they like to get their comission?
After organising to change to a data contract with MTN in their shop in Canal Walk, a Rewardsco agent called me and then, without my permission, reversed that change and contract. This is basically *****..
I have had terrible service when trying to reverse this to what I had spent an hour and a half organising with an MTN agent in their shop.
I am still trying to get it fixed.
Terrible service.. and it feels incredibly dishonest..
I have also had Rewardsco agents call me twice offering discounted monthly rates on my MTN account with nothing ever materialising, either in emails promised, or in discounted rates.
What kind of business is this?
Helpful (0)
Replies (4)0
Replies (4)
Rewardsco.com's replyOfficial
22 Mar 2023, 14:35Good day Kate,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO368855
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO368855
Regards,
The Rewardsco Team
Rewardsco.com's reply22 Mar 2023, 14:35
Official
Good day Kate,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO368855
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO368855
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
23 Mar 2023, 09:57Hi Kate,
Trust you are well.
Please note that we are unable to pick up any MTN orders for the number provided.
Kindly provide us with your ID number and number in question.
You may send your details to ***.
Regards,
The Rewardsco Team
Trust you are well.
Please note that we are unable to pick up any MTN orders for the number provided.
Kindly provide us with your ID number and number in question.
You may send your details to ***.
Regards,
The Rewardsco Team
Rewardsco.com's reply23 Mar 2023, 09:57
Official
Hi Kate,
Trust you are well.
Please note that we are unable to pick up any MTN orders for the number provided.
Kindly provide us with your ID number and number in question.
You may send your details to ***.
Regards,
The Rewardsco Team
Trust you are well.
Please note that we are unable to pick up any MTN orders for the number provided.
Kindly provide us with your ID number and number in question.
You may send your details to ***.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
23 Mar 2023, 16:10Hi Kate,
Trust you are well.
We have received your email with the relevant information. Thank you.
As per our records, there is an in-progress upgrade reversal. Due to this, a follow-up on reversal has been sent to the MTN Cancellations Department.
Once the upgrade is reversed, we will send you a confirmation on email.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
We have received your email with the relevant information. Thank you.
As per our records, there is an in-progress upgrade reversal. Due to this, a follow-up on reversal has been sent to the MTN Cancellations Department.
Once the upgrade is reversed, we will send you a confirmation on email.
Have a lovely day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply23 Mar 2023, 16:10
Official
Hi Kate,
Trust you are well.
We have received your email with the relevant information. Thank you.
As per our records, there is an in-progress upgrade reversal. Due to this, a follow-up on reversal has been sent to the MTN Cancellations Department.
Once the upgrade is reversed, we will send you a confirmation on email.
Have a lovely day further.
Regards,
The Rewardsco Team
Trust you are well.
We have received your email with the relevant information. Thank you.
As per our records, there is an in-progress upgrade reversal. Due to this, a follow-up on reversal has been sent to the MTN Cancellations Department.
Once the upgrade is reversed, we will send you a confirmation on email.
Have a lovely day further.
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
24 Mar 2023, 14:51Hi Kate,
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply24 Mar 2023, 14:51
Official
Hi Kate,
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the recent upgrade has been reversed.
Reference Number: ***
Your query has been resolved and will be closed.
We do apologize for the delayed response.
Should you require further assistance, please contact our Customer Service team.
Have a great day further.
Regards,
The Rewardsco Team