NE
Nick E

1 reviews | Active since Aug 2009

04 Nov 2022, 14:19

Rewardsco Pass Themselves Off As "Verified Business - Vodacom Upgrades"

I was contacted by an agent from Rewardsco.com about upgrading my Vodacom contract which is due to expire just over a month ahead of the call. At no stage did he say he was from Rewardsco. What showed up on Truecaller was "Verified Business - Vodacom Upgrades". Thinking this was a Vodacom representative I listened to the special offer and decided to upgrade. When the email arrived with the new contract a week later I found that this was no deal at all. I could have obtained the same contract for R70 less per month through Vodacom directly or for the same money I got have had 160 minutes more per month. I think it's inexcusable that Rewardsco passes themselves off as Vodacom when they aren't and whether they are appointed as sales agents by Vodacom and other cell phone companies is beside the point - they are misrepresenting themselves. I have canceled this deal and now have the inconvenience of not being able to do an online upgrade for the rest of the month, by which time the original contract will expire. Just no.

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Replies (5)
Rewardsco.com
Rewardsco.com's reply04 Nov 2022, 14:28
Official
Hi Nick,

Thank you for taking the time to write to us about your Vodacom query.

We do apologize for the level of service that you have received.

Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 

Case Number: RCO296526

Regards,

The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply04 Nov 2022, 14:53
Official
Hi Nick,

Trust you are well.

Please note that we have been unsuccessful in attempting to contact you. Kindly advise what is a convenient time to make contact.

Regards,

The Rewardsco Team
NE
Nick E's update04 Nov 2022, 16:20
Reviewer Update
I didn't answer because your call came up as spam and as Mondo Telkom Contract. There was no way of knowing this was Rewardsco. You can phone anytime.
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Rewardsco.com
Rewardsco.com's reply04 Nov 2022, 22:30
Official
Hi Nick, 

We do apologize for the the above. 

We will be in touch with you during business hours. 

Have a good weekend. 

Regards, 

The Rewardsco Team 
Rewardsco.com
Rewardsco.com's reply10 Nov 2022, 10:29
Official
Hi Nick,

Trust you are well.

Please note that an upgrade reversal has been logged and will be effective from 30/11/2022. Once the reversal is done, you will be able to apply for a new upgrade.

An internal investigation has been logged to have the sale call recording assessed and the sales team will be addressed.

We do apologize for the inconvenience caused.

Regards,

The Rewardsco Team