RJ
RENCHA J
1 reviews | Active since Nov 2013
17 Aug 2021, 11:08
REWARDSCO NOT WANTING TO CANCEL UPGRADE WITHIN 10 DAY PERIOD
I did an upgrade on 11 August 2021, now on 17 August 2021 I phoned to have it cancelled, as I was not advised that the FLTE sim card needs a fixed Router, after I bought a router from MTN which is now uncapable of working with this package. They informed me that they are UNABLE to cancel this upgrade. This is not acceptable because I am within the 10 days cooling off period. I did the upgrade with MTN online on their App, they do not tell you about Mondo/Rewardsco, which is misinformation. I would just like my upgrade to have been cancelled, instead I had to request that my number be made prepaid which will take about 7 days because I have not other choice.
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Replies (2)
Rewardsco.com's replyOfficial
17 Aug 2021, 11:14Hi Rencha,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131029
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131029
Regards,
The Rewardsco Team
Rewardsco.com's reply17 Aug 2021, 11:14
Official
Hi Rencha,
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131029
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO131029
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
17 Aug 2021, 14:46Hi Rencha,
Trust you are well.
As per your telephonic discussion with Nicole, please note that an upgrade cancellation has been escalated to MTN.
Once we receive feedback, we will advise you accordingly.
Regards,
The Rewardsco Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that an upgrade cancellation has been escalated to MTN.
Once we receive feedback, we will advise you accordingly.
Regards,
The Rewardsco Team
Rewardsco.com's reply17 Aug 2021, 14:46
Official
Hi Rencha,
Trust you are well.
As per your telephonic discussion with Nicole, please note that an upgrade cancellation has been escalated to MTN.
Once we receive feedback, we will advise you accordingly.
Regards,
The Rewardsco Team
Trust you are well.
As per your telephonic discussion with Nicole, please note that an upgrade cancellation has been escalated to MTN.
Once we receive feedback, we will advise you accordingly.
Regards,
The Rewardsco Team