Rewardsco not a very good advert for Vodacom.

To cut a long story short, I got a call from a consultant in November from Vodacom / Rewardsco telling me that because of my being the model customer, they wanted to upgrade me with a new phone, a rooter and a tablet all for less than I was currently paying. The amount that I was paying was over R700 p/m and I was told that I would pay under R600 p/m. I was told that, in November I would pay the normal amount, R700 +, in December I would pay a pro-rata amount (less than the normal rate) and then in January pay the new amount. I received my bill for January, R1246-00. I went to Vodacom in the Glen and was told that they could not help me as there was something wrong with their system. Eventually, I spoke to a consultant from Rewardsco, Nozipho, and she said that an investigation had to be done on the consultant who had called me like listen to the phone conversation and once that had been done, she would get back to me by no later than 11 February as the investigation would take between 7 and 14 days. In the interim I received another invoice via my phone for February and the amount is once again R1246-00. The case number was RCO (ID number) and the ref. number was HEHT7. On the 9 February at 16h51 I got a call from Nozipho to say that the investigation had been completed and they found that the consultant had given me all the incorrect information and that my account was to be rectified. I asked Nozipho what my new monthly amount would be and she said that because her system was down she could not tell me but would call me the following morning 10 February. However, she called me only on the 11 February at 8h24. I could not take the call but did call her back at 8h25. Some other consultant answered and when I asked to speak to Nozipho, the consultant said that she was busy on a call. I asked the consultant to ask her to call me back but she said that consultants can't phone back and she would help me. This turned out to be a mistake as she was rude and not very helpful. She told me that If I didn't want the new items that she would cancel them and have RAM pick them up. I told her that that would suit me as I was not prepared to lumped with extra expenses every month. I asked her what my new installment would be and she very rudely told me that I must phone Vodacom accounts if I wanted to know that. She told me that 3 times. RAM picked them up the following day. I received my new account today for the amount of R987-87. I tried calling Rewardsco at 13h10 today and waited in excess of 9 minutes without any success. I then called again and once more no consultant answered the phone.