JZ
Jacobus Z

1 reviews | Active since Jan 2022

31 Jan 2022, 16:54

Rewardsco - no authorisation for changed on cellphone contracts.

Rewardsco phoned me early December 2021 promising me improved tariffs. The promised me 10 plus times that it is NOT AN UPGRADE - just better value. I told them I have installed fibre and do not need any upgrade. The agent carried on incessantly. The simcards forwarded to me was returned. When the December invoice arrived there was an new charge on no 0***1 of about R70. I had to phone them 3 times to get it cancelled. Then the contracts on *** and *** were also changed and new cancellation date was set. Asked to speak to a manager but they were all in a "meeting" and promised that somebody will phone me. No call yet. That practice must be stopped and users must be able to decide themselves when to upgrade or change. I asked for a copy of the call but no avail. Please reply to number *** if done by phone. Thank you

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Replies (3)
Rewardsco.com
Rewardsco.com's reply31 Jan 2022, 16:57
Official
Good day Jacobus,
 
Thank you for taking the time to write to us about your Vodacom query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO177401
 
Regards,
 
The Rewardsco Team
JZ
Jacobus Z's update31 Jan 2022, 20:41
Reviewer Update
Please do not get a customer care consultant to phone me. A senior manager at least.
Rewardsco.com
Rewardsco.com's reply01 Feb 2022, 07:18
Official
Hi Jacobus,

Trust you are well.

Please note that we will escalate the above query to our management team.

Regards,

The Rewardsco Team