DW
Dylan W
1 reviews | Active since Nov 2021
08 Dec 2021, 14:20
Rewardsco neglecting clients
I recently wrote a review for rewardsco, regarding a phone upgrade i did online on the 24th of November. Initially my dealings were positive and i gave them a good review.
However, everything just seems to be going downhill from my first communication from them.
I am still awaiting feedback regarding my phone upgrade and no one is interested in returning my calls, my mails or following up to see what is happening with my order.
I unfortunately did my upgrade online, so now i cannot even get MTN involved to do the follow up, as they say it is not part of their system. This is a representative of MTN, so they should be held accountable by MTN.
I have never struggled so much in my life to get feedback or follow up on a product purchase in my life ever.
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Replies (3)0
Replies (3)
Rewardsco.com's replyOfficial
08 Dec 2021, 15:08Good day Dylan,
Thank you for taking the time to write to us about your MTN delivery.
We sincerely apologize for the level of service you have received.
As per our records, your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO159816
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN delivery.
We sincerely apologize for the level of service you have received.
As per our records, your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO159816
Regards,
The Rewardsco Team
Rewardsco.com's reply08 Dec 2021, 15:08
Official
Good day Dylan,
Thank you for taking the time to write to us about your MTN delivery.
We sincerely apologize for the level of service you have received.
As per our records, your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO159816
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN delivery.
We sincerely apologize for the level of service you have received.
As per our records, your query has been escalated to the relevant department.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO159816
Regards,
The Rewardsco Team
DW
Dylan W's updateReviewer Update
14 Dec 2021, 08:26An update from my side. It is now the 14th of December, I have tried cancelling my order, they tell me it is cancelled, but in store it still says the order is pending with online sales, so they cannot access my account. Spoken to numerous customer care agents, however still no feed back.
I cannot even go and upgrade my phone in store now,as MTN stores say they cannot process my application because the profile is locked with online sales.
21 days after application, i am still no closer to getting my contract upgraded. Every time i finish my phone call with customer care I get told that someone will feed back to me, Yet up until this point that still has not happened.
I still have 2 months before i can port my number to a different cell provider, perhaps it might be attended to before the 2 months is up.
I cannot even go and upgrade my phone in store now,as MTN stores say they cannot process my application because the profile is locked with online sales.
21 days after application, i am still no closer to getting my contract upgraded. Every time i finish my phone call with customer care I get told that someone will feed back to me, Yet up until this point that still has not happened.
I still have 2 months before i can port my number to a different cell provider, perhaps it might be attended to before the 2 months is up.
DW
Dylan W's update14 Dec 2021, 08:26
Reviewer Update
An update from my side. It is now the 14th of December, I have tried cancelling my order, they tell me it is cancelled, but in store it still says the order is pending with online sales, so they cannot access my account. Spoken to numerous customer care agents, however still no feed back.
I cannot even go and upgrade my phone in store now,as MTN stores say they cannot process my application because the profile is locked with online sales.
21 days after application, i am still no closer to getting my contract upgraded. Every time i finish my phone call with customer care I get told that someone will feed back to me, Yet up until this point that still has not happened.
I still have 2 months before i can port my number to a different cell provider, perhaps it might be attended to before the 2 months is up.
I cannot even go and upgrade my phone in store now,as MTN stores say they cannot process my application because the profile is locked with online sales.
21 days after application, i am still no closer to getting my contract upgraded. Every time i finish my phone call with customer care I get told that someone will feed back to me, Yet up until this point that still has not happened.
I still have 2 months before i can port my number to a different cell provider, perhaps it might be attended to before the 2 months is up.
Rewardsco.com's replyOfficial
18 Jan 2022, 15:04Hi Dylan,
Trust you are well.
Please note that the application which was done by Rewardsco has been cancelled.
Your query will now be closed.
We do apologize for the delay in feedback.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the application which was done by Rewardsco has been cancelled.
Your query will now be closed.
We do apologize for the delay in feedback.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Rewardsco Team
Rewardsco.com's reply18 Jan 2022, 15:04
Official
Hi Dylan,
Trust you are well.
Please note that the application which was done by Rewardsco has been cancelled.
Your query will now be closed.
We do apologize for the delay in feedback.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the application which was done by Rewardsco has been cancelled.
Your query will now be closed.
We do apologize for the delay in feedback.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Rewardsco Team