Rewardsco / MTN — Unauthorised Upgrade & Poor Service

On 23 October 2025, I logged a query with Rewardsco after discovering that an upgrade was processed on my Vodacom number ***) without my authorisation. I spoke with Simpewe, and a reference number RC*** was issued.

I was advised that the turnaround time was 3 to 5 working days, yet it has now exceeded that timeframe with no resolution or meaningful feedback. This matter should have been treated as urgent from the start, considering that an upgrade was done without my consent.

To date, I have not received any confirmation of the reversal or proof of authorisation (such as a call recording). I find it unacceptable that such changes can be made to an account without proper verification or the customer’s approval.

I request that Rewardsco and Vodacom:

Immediately reverse the unauthorised upgrade,

Restore my previous plan, and

Provide proof of authorisation for this transaction.

Until then, I’ll consider this a clear case of unauthorised account manipulation and poor service handling.

*** (Agent: Simpewe) Date logged: 23 October 2025 Customer: Johan Coetzer Contact: ***