RewardsCo - MTN needs to do something about this circus

I tried to upgrade in Septem 2025. I was informed there were no phones available, so I would be placed on a SIM only contract, untill a phone become available in December. When I contacted them again in December, I was told my contract was downgraded, and I needed to finish the 3 year contract before I can upgrade. Obviously I was fuming, and after about a week of trying to get a hold of someone, I reached out to a contact on LinkedIn, who turned out NOT to work there anymore. I was then contacted by the brand manager, Nondumiso Mthembu - who told her collegue, while I was on the line, that I was harrassing her. I then eventually got contacted by Kavesan Pillay, Jazmyn Pillay, and Denzil Muthen - noone could really get anything done. After another week, I got word from MTN/Mavericks, that RewardsCO finally did something about the situation, and they could start processing the order. I never got a real answert to anything, and Nondumiso, Kavesan, Jazmyn, and Denzil all dissappeard. Yesterday my new contract was approved, and this morning, not sure how or why, RewardsCo cancelled this new order.

I tried calling, but somehow my calls get dropped every single time. I reached out to all of the above, and no one os getting back to me. I went as far as to sending messages to anyone I coul dfind working at RewrdsCO - still nothing.