JD
Jacqui D
1 reviews | Active since Sept 2009
12 Jan 2022, 10:57
REWARDSCO / MTN LTE CONTRACT NOT EXPLAINED AND NOT WORKINGS
I took out the MTN R499 10mbps contract with free Router online via Rewardsco in November 2021. I was taking this contract out for my holiday home in Underberg, KZN. When I received my router, I contacted MTN to set it up (I was in Underberg at the time), and it worked 100%. I wanted to have uncapped wifi and I manage my security cameras via wifi. After about 3 weeks it stopped working altogether. I had had to make a special trip from Pinetown to Underberg because I though that my cameeras had stopped working due to a power failure, but it was the wifi. After many calls to MTN I discovered that the router was being barred due to the fact that it was not set up for Underberg, but for Pinetown. At no stage was I informed that I needed to specifiy the address as to where the router was going to be kept and I did not receive a phone call from MTN or Rewardsco explaining how this contract worked or whether it was available in Underberg. Yesterday I went to MTN in Pavillion and they informed me that there is no LTE for contracts available in Underberg. I now need to cancel this contract as it is of no use to me. I need someone to please assist me with the cancellation of this contract as I was clearly not told how it works and I cannot pay for a contract that I can't use
Helpful (0)
Replies (14)0
Replies (14)
Rewardsco.com's replyOfficial
12 Jan 2022, 11:03Good day Jacqui,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO168845
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO168845
Regards,
The Rewardsco Team
Rewardsco.com's reply12 Jan 2022, 11:03
Official
Good day Jacqui,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO168845
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO168845
Regards,
The Rewardsco Team
JD
Jacqui D's updateReviewer Update
12 Jan 2022, 11:27i called your call centre this morning and spoke to Minenhle, who was very friendly and tried to assist. He spoke to the cancellations department who state that I need to pay the cancellation fees. However, he has escalated the matter and I am waiting for feedback by close of business today. I would like to put on record that I am not in agreement with this, as I was not contacted by a Rewardsco Representative and asked where the router needed to be set up. I was totally misinformed by this contract and I will proceed to take this matter further if need be.
JD
Jacqui D's update12 Jan 2022, 11:27
Reviewer Update
i called your call centre this morning and spoke to Minenhle, who was very friendly and tried to assist. He spoke to the cancellations department who state that I need to pay the cancellation fees. However, he has escalated the matter and I am waiting for feedback by close of business today. I would like to put on record that I am not in agreement with this, as I was not contacted by a Rewardsco Representative and asked where the router needed to be set up. I was totally misinformed by this contract and I will proceed to take this matter further if need be.
Rewardsco.com's replyOfficial
12 Jan 2022, 11:31Good day,
We do apologize for the inconvenience caused.
Once we receive feedback from the relevant department, we will advise you accordingly.
Regards,
The Rewardsco Team
We do apologize for the inconvenience caused.
Once we receive feedback from the relevant department, we will advise you accordingly.
Regards,
The Rewardsco Team
Rewardsco.com's reply12 Jan 2022, 11:31
Official
Good day,
We do apologize for the inconvenience caused.
Once we receive feedback from the relevant department, we will advise you accordingly.
Regards,
The Rewardsco Team
We do apologize for the inconvenience caused.
Once we receive feedback from the relevant department, we will advise you accordingly.
Regards,
The Rewardsco Team
JD
Jacqui D's updateReviewer Update
14 Jan 2022, 09:35Good day, I was promised a response by close of business on 12 Jan. It is now the morning of the 14th Jan, and I am yet to be contacted with a way to resolve this issue. I tried to call and was told that "my call can not be connected at this time".
JD
Jacqui D's update14 Jan 2022, 09:35
Reviewer Update
Good day, I was promised a response by close of business on 12 Jan. It is now the morning of the 14th Jan, and I am yet to be contacted with a way to resolve this issue. I tried to call and was told that "my call can not be connected at this time".
JD
Jacqui D's updateReviewer Update
14 Jan 2022, 11:49I have called 9 times today. The last 7 calls the phone rings, then it goes to music and cuts off. Please forward an email address of someone who is will to assist me. Thank you
JD
Jacqui D's update14 Jan 2022, 11:49
Reviewer Update
I have called 9 times today. The last 7 calls the phone rings, then it goes to music and cuts off. Please forward an email address of someone who is will to assist me. Thank you
JD
Jacqui D's updateReviewer Update
17 Jan 2022, 09:15Today is Monday, 17th January. Still no feedback from Rewardsco.
JD
Jacqui D's update17 Jan 2022, 09:15
Reviewer Update
Today is Monday, 17th January. Still no feedback from Rewardsco.
Rewardsco.com's replyOfficial
17 Jan 2022, 15:53Good day,
Please note that you will receive a call from one of our customer care consultants before COB today.
Regards,
The Mondo Team
Please note that you will receive a call from one of our customer care consultants before COB today.
Regards,
The Mondo Team
Rewardsco.com's reply17 Jan 2022, 15:53
Official
Good day,
Please note that you will receive a call from one of our customer care consultants before COB today.
Regards,
The Mondo Team
Please note that you will receive a call from one of our customer care consultants before COB today.
Regards,
The Mondo Team
Rewardsco.com's replyOfficial
19 Jan 2022, 12:49Hi Jacqui,
Trust you are well.
As discussed with Rewardsco, earlier this week, we will submit a cancellation to MTN due to no coverage.
Kindly note that we will arrange a collection, therefore, you are not required to return the device to a MTN store.
Please send us your collection address via. email and we will arrange a collection.
We do apologize for the inconvenience caused.
Regards,
The Rewardsco Team
Trust you are well.
As discussed with Rewardsco, earlier this week, we will submit a cancellation to MTN due to no coverage.
Kindly note that we will arrange a collection, therefore, you are not required to return the device to a MTN store.
Please send us your collection address via. email and we will arrange a collection.
We do apologize for the inconvenience caused.
Regards,
The Rewardsco Team
Rewardsco.com's reply19 Jan 2022, 12:49
Official
Hi Jacqui,
Trust you are well.
As discussed with Rewardsco, earlier this week, we will submit a cancellation to MTN due to no coverage.
Kindly note that we will arrange a collection, therefore, you are not required to return the device to a MTN store.
Please send us your collection address via. email and we will arrange a collection.
We do apologize for the inconvenience caused.
Regards,
The Rewardsco Team
Trust you are well.
As discussed with Rewardsco, earlier this week, we will submit a cancellation to MTN due to no coverage.
Kindly note that we will arrange a collection, therefore, you are not required to return the device to a MTN store.
Please send us your collection address via. email and we will arrange a collection.
We do apologize for the inconvenience caused.
Regards,
The Rewardsco Team
JD
Jacqui D's updateReviewer Update
27 Jan 2022, 12:33Hi Nicole. Can you please contact me. Thank you
JD
Jacqui D's update27 Jan 2022, 12:33
Reviewer Update
Hi Nicole. Can you please contact me. Thank you
JD
Jacqui D's updateReviewer Update
31 Jan 2022, 11:27My router was sim card was collected from me last wee. However, I see that the contract has not yet been cancelled and that I have been charged for January. I have not been able to use this service since January, so I don't think that I should be charged for an entire month of non usage. It's amazing how quickly they forget to give feedback or respond to your query and let you know how things are progressing.
JD
Jacqui D's update31 Jan 2022, 11:27
Reviewer Update
My router was sim card was collected from me last wee. However, I see that the contract has not yet been cancelled and that I have been charged for January. I have not been able to use this service since January, so I don't think that I should be charged for an entire month of non usage. It's amazing how quickly they forget to give feedback or respond to your query and let you know how things are progressing.
Rewardsco.com's replyOfficial
02 Feb 2022, 10:01Hi Jacqui,
Trust you are well.
Please note that your MTN cancellation is currently in progress.
Once we receive feedback, we will advise you.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN cancellation is currently in progress.
Once we receive feedback, we will advise you.
Regards,
The Rewardsco Team
Rewardsco.com's reply02 Feb 2022, 10:01
Official
Hi Jacqui,
Trust you are well.
Please note that your MTN cancellation is currently in progress.
Once we receive feedback, we will advise you.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your MTN cancellation is currently in progress.
Once we receive feedback, we will advise you.
Regards,
The Rewardsco Team
JD
Jacqui D's updateReviewer Update
11 Feb 2022, 14:13Good day,
It's been almost 10 days since your last reply and the contract has still not been cancelled. How long does it possibly take to cancel a contract? I was in fact billed for the month of January, for a service that I never received. Is this going to be refunded to me? This has been going on for an entire month now? You can get a contract within a few hours, but it takes weeks to cancel??
It's been almost 10 days since your last reply and the contract has still not been cancelled. How long does it possibly take to cancel a contract? I was in fact billed for the month of January, for a service that I never received. Is this going to be refunded to me? This has been going on for an entire month now? You can get a contract within a few hours, but it takes weeks to cancel??
JD
Jacqui D's update11 Feb 2022, 14:13
Reviewer Update
Good day,
It's been almost 10 days since your last reply and the contract has still not been cancelled. How long does it possibly take to cancel a contract? I was in fact billed for the month of January, for a service that I never received. Is this going to be refunded to me? This has been going on for an entire month now? You can get a contract within a few hours, but it takes weeks to cancel??
It's been almost 10 days since your last reply and the contract has still not been cancelled. How long does it possibly take to cancel a contract? I was in fact billed for the month of January, for a service that I never received. Is this going to be refunded to me? This has been going on for an entire month now? You can get a contract within a few hours, but it takes weeks to cancel??
JD
Jacqui D's updateReviewer Update
21 Feb 2022, 11:57Typical... still no cancellation or response from Rewardsco. One month after the router was collected AND I'm still being charged for the contract
JD
Jacqui D's update21 Feb 2022, 11:57
Reviewer Update
Typical... still no cancellation or response from Rewardsco. One month after the router was collected AND I'm still being charged for the contract
Rewardsco.com's replyOfficial
04 Apr 2023, 14:14Good Day,
Please note that the cancellation has been done.
Regards,
The Rewardsco Team
Please note that the cancellation has been done.
Regards,
The Rewardsco Team
Rewardsco.com's reply04 Apr 2023, 14:14
Official
Good Day,
Please note that the cancellation has been done.
Regards,
The Rewardsco Team
Please note that the cancellation has been done.
Regards,
The Rewardsco Team