1 reviews | Active since Sept 2013
Rewardsco MTN Botched Renewal
I recently renewed my MTN Contract, which I do every 2 years for over 10 years now, to my shocking surprise my supposed renewed contract has a fixed barring. I now need a router for my line to work - my renewed line needs for the sim to be in a router???? HELLO my contract number is and has always been for a phone. FOR 2 DAYS I have not been able to make outgoing calls , cannot even call MTN Helpline/Customercare 083 135 nor Rewardsco ***!!!! I cannot end out an sms!!!!???? I logged a call(via landline) with MTN Customer care where I was told Rewardsco sales team will be in contact with me on my call to correct the situation. I am waiting for the sales team fix the mess they made with my renewal!!!!
I need my phone line working!!!!!!!!
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135788
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO135788
Regards,
The Rewardsco Team
I am still waiting for the phone call regarding case: RCO135788
I am still waiting for the phone call regarding case: RCO135788
Please note that you will receive a call during business hours.
We do apologize for the delay.
Regards,
The Rewardsco Team
Please note that you will receive a call during business hours.
We do apologize for the delay.
Regards,
The Rewardsco Team
I still await your resolution of my case RCO135788
I still await your resolution of my case RCO135788
Trust you are well.
As discussed with Nicole, please note that an early upgrade has been escalated to the sales team to make contact with you and process a data deal.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
As discussed with Nicole, please note that an early upgrade has been escalated to the sales team to make contact with you and process a data deal.
Once we receive feedback, we will advise you accordingly.
Regards,
The Mondo Team
Are you still escalating and investigating case RCO135788?
Are you still escalating and investigating case RCO135788?
We do apologize for the delay.
You will receive a call today.
Regards,
The Rewardsco Team
We do apologize for the delay.
You will receive a call today.
Regards,
The Rewardsco Team