REWARDSCO - MTN

Logged a query November 2022 already, never received a call back - I had to follow up every time. (APPARENTLY my phone went to voicemail when they tried to call) After they found the salesperson was in the wrong, selling me a contract under FALSE pretenses... they said I will get a refund for pro rata fees being charged. (which I've asked several times - "are you sure there are not hidden costs / pro rata costs?") I also asked what the cost will be for cancelling the contract, if not satisfied... he gave me an amount R198.83 - cancellation can happen at ANY TIME, according to him... when I followed up my query AGAIN about the pro rata costs being charged, the man told me R2 300 cancellation fee (plus minus)... I told him to log A NEW ticket to query this false sale being made.... needless to say - NO UPDATE... not even a trace of new Ref nr was made for that query.... Had to follow up AGAIN today (10/01/2023)...after still not receiving any refund. Now they want a BANK STATEMENT for refund to take place.... WHY A STATEMENT... you already have my details as it's a debit order... ???? I've sent proof of bank account FROM MY BANK to ***, and yet again, have not received any Ref nr or update as when I will receive my refund. Should've sticked to Vodacom - needless to say how pathetic this service is.