RewardsCo is the worst.

Absolutely the worst company I've ever dealt with. MTNSA can surely do better than to outsource the contract upgrade business to these dummies.

On Wednesday 18 June 2025, I requested a call back from rewardsco to upgrade my current MTN contract. They then called me back and I chose the phone and the new plan and everything was settled. On Friday 20 June 2025 I noticed something on the email that MTN send showing a number that I no longer use. (Rewardsco never updated my number on the MTN system) I then contact MTNSA to change this number and they advise me that it will be changed within 48 hours. On Tuesday 24 June 2025, I contacted DSV to find out where my parcel is and they advised me that my details were still not updated. I then contacted MTN again to find why this was not actioned yet and MTN said that the "escalation was not submitted" they then attempted to assist me again and then on Thursday 26 June 2025 I received a mail from MTN confirming that my details have been successfully changed. I then contacted DSV again to find out when my parcel will be delivered and they advised me that the details were not changed on their system as yet. I then decided to contact Rewardsco to find out what exactly is going on here because everyone is giving me the run around, the lady on the phone was not being very helpful so I asked to speak to the line manager. The line manager advised me that she will have this sorted out and that I should give her 2 minutes. 5 minutes later yhe agent I spoke to initially takes me off hold and advised me that everything is sorted and that DSV will give me a call during the course of Friday 27 June 2025. DSV then called me on the correct number to confirm that my parcel will be delivered today Saturday 28 June 2025. I have no tracking number no reference nothing. Today I decided to call DSV again to follow up on my order as I had to cancel all my plans to wait for this device to be delivered and I was advised that the system was not updated yet and that they are in the process of updating it. My device will not be delivered. The lady told me that she will contact me on Monday again to confirm aif the system has been updated.

Rewardsco is the worst company to deal with and MTN can really do better than this nonsense. Their services is Absolutely disgusting to say the least. No one is will to go the extra mile. DO NOT DEAL WITH THEM. I hope and pray MTN can stop working with them seriously. Almost 2 weeks for a device to be delivered??? Ridiculous Man.