MA
Maurice A
1 reviews | Active since Dec 2017
12 May 2022, 09:33
RewardsCo incorrect contract
Worst possible service ever.
I took out a MTN cellphone contract via RewardsCo and didn't get what I asked for. They gave the incorrect information to MTN and now I am stuck with the wrong cellphone contract. I complaint multiple times to have it sorted and also asked for the recording but no recording was provided. This has been going on +4months.
Do not make use of their service ever.
Helpful (0)
Replies (5)0
Replies (5)
Rewardsco.com's replyOfficial
12 May 2022, 09:59Good day Maurice,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO175860
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO175860
Regards,
The Rewardsco Team
Best regards,
Rewardsco.com's reply12 May 2022, 09:59
Official
Good day Maurice,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO175860
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO175860
Regards,
The Rewardsco Team
Best regards,
MA
Maurice A's updateReviewer Update
12 May 2022, 10:11Mxm! the case number I had was RCO175860 for more than 4 moths the issue was unresolved, what will be different this time?
MA
Maurice A's update12 May 2022, 10:11
Reviewer Update
Mxm! the case number I had was RCO175860 for more than 4 moths the issue was unresolved, what will be different this time?
Rewardsco.com's replyOfficial
17 May 2022, 12:25Hi Maurice,
We do apologize for the inconvenience caused.
Please note that your dispute has been deemed Valid, therefore, should you require a cancellation you may follow the below steps.
If the MTN direct store is unable to assist you, kindly contact us on *** in order for one of our consultants to speak to the MTN consultant at the store.
Regards,
The Rewardsco Team
We do apologize for the inconvenience caused.
Please note that your dispute has been deemed Valid, therefore, should you require a cancellation you may follow the below steps.
- Kindly return your device to your nearest MTN Direct Store
- The MTN direct store will provide you with an IRMS/cancellation reference number
- Once you receive the IRMS/cancellation reference number, kindly contact us on *** or send us an email providing us with the reference number
- Once we receive the reference number, we will submit a cancellation
If the MTN direct store is unable to assist you, kindly contact us on *** in order for one of our consultants to speak to the MTN consultant at the store.
Regards,
The Rewardsco Team
Best regards,
Rewardsco.com's reply17 May 2022, 12:25
Official
Hi Maurice,
We do apologize for the inconvenience caused.
Please note that your dispute has been deemed Valid, therefore, should you require a cancellation you may follow the below steps.
If the MTN direct store is unable to assist you, kindly contact us on *** in order for one of our consultants to speak to the MTN consultant at the store.
Regards,
The Rewardsco Team
We do apologize for the inconvenience caused.
Please note that your dispute has been deemed Valid, therefore, should you require a cancellation you may follow the below steps.
- Kindly return your device to your nearest MTN Direct Store
- The MTN direct store will provide you with an IRMS/cancellation reference number
- Once you receive the IRMS/cancellation reference number, kindly contact us on *** or send us an email providing us with the reference number
- Once we receive the reference number, we will submit a cancellation
If the MTN direct store is unable to assist you, kindly contact us on *** in order for one of our consultants to speak to the MTN consultant at the store.
Regards,
The Rewardsco Team
Best regards,
Rewardsco.com's replyOfficial
17 May 2022, 12:26Contact Number: ***
Email Address: ***
Email Address: ***
Best regards,
Rewardsco.com's reply17 May 2022, 12:26
Official
Contact Number: ***
Email Address: ***
Email Address: ***
Best regards,
Rewardsco.com's replyOfficial
28 May 2022, 13:46Hi Maurice,
As per our previous email to you, we escalated your details to the sales team in order to process a migration for you.
The migration has been processed and is complete.
Your query has been resolved.
Should you require further assistance, you may contact our Customer Care Team
Regards,
The Rewardsco Team
As per our previous email to you, we escalated your details to the sales team in order to process a migration for you.
The migration has been processed and is complete.
Your query has been resolved.
Should you require further assistance, you may contact our Customer Care Team
Regards,
The Rewardsco Team
Best regards,
Rewardsco.com's reply28 May 2022, 13:46
Official
Hi Maurice,
As per our previous email to you, we escalated your details to the sales team in order to process a migration for you.
The migration has been processed and is complete.
Your query has been resolved.
Should you require further assistance, you may contact our Customer Care Team
Regards,
The Rewardsco Team
As per our previous email to you, we escalated your details to the sales team in order to process a migration for you.
The migration has been processed and is complete.
Your query has been resolved.
Should you require further assistance, you may contact our Customer Care Team
Regards,
The Rewardsco Team
Best regards,