JF
Johnny F

1 reviews | Active since Dec 2023

18 Dec 2023, 16:13

REWARDSCO.

On 16 November 2023 I was due for an MTN upgrade. I received a call from a lady saying she was from MTN. She had all my personal details. She offered me a new 36 month contract which included a new cellphone, 20 gigs of data and 100 minutes per month. She told me the call was recorded. I received my new cellphone via courier. No problem. At the end of November, I did not receive my 20 gigs of data or 100 minutes. I contacted MTN and was told the contract was done by REWARDS COand that I only receive 2 gigs of data and 25 minutes per month. I complained to REWARDSCO who promised to investigate and get back to me in 2 business days. Almost 2 weeks ago. Have heard nothing since..False promises bordering on *****. And no follow up.

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Replies (1)
Rewardsco.com
Rewardsco.com's reply21 Dec 2023, 11:30
Official
Hi Johnny,

Thank you for taking the time to write to us about your MTN contract dispute. 

We are terribly sorry for the inconvenience and frustration this has caused. We see that our customer care consultant has contacted you regarding your investigation feedback.

Kind Regards,
The Rewardsco Team