GV
Gerhard V
1 reviews | Active since May 2012
30 Nov 2021, 18:14
Rewardsco - coming for you
I have upgraded through MTN's website for a new contract in October 2021. The package included a Hisense Infinity H50 phone which comes with a Free Hisense Gift Box: Soundbar, Phone Ring and Holder. I never received the Giftbox, the bag was also delivered by DSV which was opened. I phoned MTN and found out that Rewardsco is actually the originator of these deals. Since then I have spoken to an agent every week with no joy. They all sing the same script and full of promises. Haven't even heard of them in the last 2 weeks. I have recorded our conversations so have decided to take legal action now because this is no way to ***** from or treat a customer. Below are the names of the agents I have spoken to: *** Mondo Rewardsco Zandile Cassidy Chante Karesan
Not to be trusted.
Helpful (0)
Replies (7)0
Replies (7)
Rewardsco.com's replyOfficial
30 Nov 2021, 19:25Good day Gerhard,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO156939
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO156939
Regards,
The Rewardsco Team
Rewardsco.com's reply30 Nov 2021, 19:25
Official
Good day Gerhard,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO156939
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO156939
Regards,
The Rewardsco Team
GV
Gerhard V's updateReviewer Update
30 Nov 2021, 20:03ROFL - don't have me laughing - same response I have received for the last 6 weeks - you can review all you want - action is what counts. As long as you have puppets answering the phones and can't sort out your decision channels you will remain a loser company. Show me some courage and call me back in the morning and resolve the issue in 2 days!
GV
Gerhard V's update30 Nov 2021, 20:03
Reviewer Update
ROFL - don't have me laughing - same response I have received for the last 6 weeks - you can review all you want - action is what counts. As long as you have puppets answering the phones and can't sort out your decision channels you will remain a loser company. Show me some courage and call me back in the morning and resolve the issue in 2 days!
GV
Gerhard V's updateReviewer Update
01 Dec 2021, 15:56Well just an update to the readers - today is almost gone and no Customer Care Consultant have phone me yet.
Shows you that these responses are automated responses.
Pathetic.
Shows you that these responses are automated responses.
Pathetic.
GV
Gerhard V's update01 Dec 2021, 15:56
Reviewer Update
Well just an update to the readers - today is almost gone and no Customer Care Consultant have phone me yet.
Shows you that these responses are automated responses.
Pathetic.
Shows you that these responses are automated responses.
Pathetic.
GV
Gerhard V's updateReviewer Update
06 Dec 2021, 09:26On week further and still no contact or package. Bunch of *****s.
GV
Gerhard V's update06 Dec 2021, 09:26
Reviewer Update
On week further and still no contact or package. Bunch of *****s.
Rewardsco.com's replyOfficial
06 Dec 2021, 09:57Hi Gerhard,
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Rewardsco Team
Rewardsco.com's reply06 Dec 2021, 09:57
Official
Hi Gerhard,
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Rewardsco Team
Trust you are well.
Please note that your query has been escalated to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
We do apologize for the inconvenience caused.
Regards,
The Rewardsco Team
GV
Gerhard V's updateReviewer Update
06 Dec 2021, 15:17Thank you very much.
GV
Gerhard V's update06 Dec 2021, 15:17
Reviewer Update
Thank you very much.
Rewardsco.com's replyOfficial
06 Dec 2021, 15:57Good day,
You are welcome.
Regards,
The Rewardsco Team
You are welcome.
Regards,
The Rewardsco Team
Rewardsco.com's reply06 Dec 2021, 15:57
Official
Good day,
You are welcome.
Regards,
The Rewardsco Team
You are welcome.
Regards,
The Rewardsco Team