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clarissa S
1 reviews | Active since Feb 2014
31 Mar 2023, 14:07
Rewardsco bad afterservice
Monday I received my parcel waybill number. Untill today Friday no parcel. Ive been quiry it by email everyday with no response. They just tell me everytime the waybill number. RAM says no parcel to track. I phoned RAM wednesday they said they dont have the parcel. Thursday I email again the consultant said the parcel is out on delivery and I must wait for a call. Its friday still no parcel and still no answer to what is going on.. the after service is really really bad....
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Replies (2)
Rewardsco.com's replyOfficial
31 Mar 2023, 14:54Good day Clarissa,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO374305
Regards,
The Mondo Team
Rewardsco.com's reply31 Mar 2023, 14:54
Official
Good day Clarissa,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO374305
Regards,
The Mondo Team
Rewardsco.com's replyOfficial
05 Apr 2023, 14:30Hi Clarissa,
Trust you are well.
We have found that you have received your Vodacom delivery.
Order No: ***
Waybill No: K***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Rewardsco Team
Trust you are well.
We have found that you have received your Vodacom delivery.
Order No: ***
Waybill No: K***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Rewardsco Team
Rewardsco.com's reply05 Apr 2023, 14:30
Official
Hi Clarissa,
Trust you are well.
We have found that you have received your Vodacom delivery.
Order No: ***
Waybill No: K***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Rewardsco Team
Trust you are well.
We have found that you have received your Vodacom delivery.
Order No: ***
Waybill No: K***
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Rewardsco Team