JF
John F

1 reviews | Active since Oct 2023

20 Aug 2024, 14:05

REWARDS.CO . AVOID AT ALL COSTS

Avoid this company at all costs.Call centre agent alleged she was from MTN doing upgrade on my contract which was about to expire. Promised me my new contract included 20 gigs data and 100 minutes. Ended up receiving 25 minutes and 2 gigs data. On my complaint ,the recording of the conversation revealed that the call center agent made false representations and promises. She was to face disciplinary action and my contract was to be corrected. Needless to say,nothing has been corrected and I'm still stuck with the *****ulent contract.All attempts to contact them on their FB . messenger site are a waste of time.I hope MTN are aware of this devious activity? AVOID THIS COMPANY AT ALL COSTS.

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Replies (4)
Rewardsco.com
Rewardsco.com's reply21 Aug 2024, 11:51
Official
Hi John ,

Thank you for taking the time to write to us about the quality of service you received.

We have attempted contacting you but to no avail.

An email has been sent and you may advise us when you are available.

Kind Regards,
The Rewardsco Team


JF
John F's update21 Aug 2024, 13:22
Reviewer Update
My cell no. ***
Email ***
Rewardsco.com
Rewardsco.com's reply27 Aug 2024, 11:50
Official
Hi John

We have escalated your details and an agent will be in contact soon. 

Regards
Rewards
JF
John F's update28 Aug 2024, 14:59
Reviewer Update
I've noticed that Rewardsco have tried to contact me. Unfortunately it has been unsuccessful as I have Truecaller on my cellfome which automatically blocks their calls and marked them as ****. Truecaller must know something?
However, I have unblocked Rewardsco now and am awaiting their call.