1 reviews | Active since Jan 2019
Rewardsco and MTN a No-Go
I was interested in MTN month to month router deal. A Rewardsco consultant contacted me on 18 April 2023. I told this lady I'll only make payment on 26 April 2023 but she still sent the payment link. When I spoke to the same consultant and requested a payment link she said she cannot send a new payment link as this would cancel my order. I forced to pay a pro rata rate. Delivery was supposed to take place on 3 May 2023. It didn't arrive between the arranged times and when I enquired I found out my order was cancelled. I received no communication whatsoever from MTN or Rewardsco as to what is going on. Exceptionally poor service from Rewardsco and MTN. I am deeply disappointed. I've visited 2 MTN stores where they said they cannot assist me. I've wasted money trying to call to get hold of someone that can assist me. I've sent countless emails with absolutely no answer. I've had to visit my bank to report this as ***** and dispute the transaction and get a new bank card. Rather go in store and don't waste your time with these 3rd party ****ming arrangements.
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO390978
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO390978
Regards,
The Rewardsco Team
Trust you are well.
Please be advised that as per the above review, your ID number and contact number is reflecting.
Regards,
The Rewardsco Team
Trust you are well.
Please be advised that as per the above review, your ID number and contact number is reflecting.
Regards,
The Rewardsco Team
Trust you are well.
Please note that we have sent an application enquiry to MTN and DSV and we are awaiting feedback.
When we receive communication from MTN and DSV, we will send you an email.
We do apologize for the inconvenience caused and for the level of service that you have received.
Regards,
The Rewardsco Team
Trust you are well.
Please note that we have sent an application enquiry to MTN and DSV and we are awaiting feedback.
When we receive communication from MTN and DSV, we will send you an email.
We do apologize for the inconvenience caused and for the level of service that you have received.
Regards,
The Rewardsco Team
When I contacted DSV, the agent said I should contact MTN. When I contacted MTN they said I should deal with Rewardsco. This is such a mess. Please sort this out.
When I contacted DSV, the agent said I should contact MTN. When I contacted MTN they said I should deal with Rewardsco. This is such a mess. Please sort this out.
