AA
Anja A

1 reviews | Active since Jan 2019

08 May 2023, 10:19

Rewardsco and MTN a No-Go

I was interested in MTN month to month router deal. A Rewardsco consultant contacted me on 18 April 2023. I told this lady I'll only make payment on 26 April 2023 but she still sent the payment link. When I spoke to the same consultant and requested a payment link she said she cannot send a new payment link as this would cancel my order. I forced to pay a pro rata rate. Delivery was supposed to take place on 3 May 2023. It didn't arrive between the arranged times and when I enquired I found out my order was cancelled. I received no communication whatsoever from MTN or Rewardsco as to what is going on. Exceptionally poor service from Rewardsco and MTN. I am deeply disappointed. I've visited 2 MTN stores where they said they cannot assist me. I've wasted money trying to call to get hold of someone that can assist me. I've sent countless emails with absolutely no answer. I've had to visit my bank to report this as ***** and dispute the transaction and get a new bank card. Rather go in store and don't waste your time with these 3rd party ****ming arrangements.

0
Replies (11)
Rewardsco.com
Rewardsco.com's reply08 May 2023, 10:34
Official
Good day Anja,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.

Our team is currently investigating your query. Once we have an update, we will advise you.

Your Case Number is: RCO390978

Regards,
 
The Rewardsco Team

AA
Anja A's update08 May 2023, 10:43
Reviewer Update
Can you investigate without any of my details listed in the above complaint?
Rewardsco.com
Rewardsco.com's reply09 May 2023, 08:09
Official
Hi Anja,

Trust you are well.

Please be advised that as per the above review, your ID number and contact number is reflecting.

Regards,

The Rewardsco Team
AA
Anja A's update09 May 2023, 08:12
Reviewer Update
I still have not received a phone call, email or sms and it's been almost 2 week's since I paid.
Rewardsco.com
Rewardsco.com's reply09 May 2023, 13:56
Official
Hi Anja,

Trust you are well.

Please note that we have sent an application enquiry to MTN and DSV and we are awaiting feedback.

When we receive communication from MTN and DSV, we will send you an email.

We do apologize for the inconvenience caused and for the level of service that you have received.

Regards,

The Rewardsco Team
AA
Anja A's update09 May 2023, 14:19
Reviewer Update
Good day


When I contacted DSV, the agent said I should contact MTN. When I contacted MTN they said I should deal with Rewardsco. This is such a mess. Please sort this out.
Rewardsco.com
Rewardsco.com's reply09 May 2023, 14:26
Official
We are currently working on your query.
AA
Anja A's update09 May 2023, 14:57
Reviewer Update
Thank you.
Rewardsco.com
Rewardsco.com's reply09 May 2023, 15:12
Official
You are welcome.
AA
Anja A's update16 May 2023, 08:38
Reviewer Update
Good day. Your consultant advised me to contact MTN for my refund. When I did, the MTN consultant said there is no refund due to me. I've contacted the Mondo whatsapp number and I am not getting assistance. What is this?
AA
Anja A's update23 May 2023, 08:28
Reviewer Update
It's almost a month ago that I paid and I still don't know why my order was canceled. It's 2 week's that I'm waiting now for an escalation team agent to contact me. This is ridiculous