TN
Tholakele N

1 reviews | Active since Sept 2021

07 Sept 2021, 22:11

Rewardsco

I wanted a cellphone contract with MTN; and I received a call from them as a third party company. The consultant was so rude and not cooperative; she ended up ordering a wrong cellphone which is more expensive than what I wanted. When I told her that I want to cancel the contract she hanged up the phone; I tried to call back more than three times but they put me on hold for almost an hour. That company is a **** and they will deduct money from your account whereas; the cellphone was not even delivered. MTN WILL LOSE CUSTOMERS BECAUSE OF THEM AND THEIR **** SERVICE.

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Replies (2)
Rewardsco.com
Rewardsco.com's reply08 Sept 2021, 08:59
Official
Hi Tholakele,
 
Thank you for taking the time to write to us about your MTN query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO135304
 
Regards,
 
The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply11 Oct 2021, 15:33
Official
Good day,

Trust you are well.

Please note that your MTN application has been cancelled.

Your query will now be closed.

We do apologize for the inconvenience caused.

Regards,

The Mondo Team