Rewards ********

An agent from Rewards Company called me last week for an upgrade. I indicated my preferred option and phone type and size (iPhone 12 Max Pro & Sky uncapped). She quoted me a huge jump from R2100 to R3600 p/m. At that point I told her I’d like to think about it as it sounded like a **** but what was baffling was her calling on behalf of MTN with whom I had 18 years’ relationship. I did not instruct her to upgrade or reserve me as her captured client but she did the latter by placing my account on “pending” on their system without my knowledge.

On 12th Feb I went to the MTN Menlyn Store to see if I could upgrade the package in person as I have always done over the years. Firstly I found that the store was offering the same option for R1000 less with the same gadget + an Apple Watch . It was unbelievable. Secondly I also found that Rewards Co agent had “captured” my account by placing it on pending. The Store could not help me because she had barred everyone but herself to access my account. I find this to be despicable, cunning , ********* and unprofessional. Looking at their record of customer service does not spring surprises. They look, taste and feel like ******** because they are ********!

All I want is their agent to unblock my account so that can proceed with my upgrade application at an MTN Store where I will not be **********. ***

On 12