ND
Ntombizodwa D
1 reviews | Active since Aug 2012
20 Oct 2021, 09:04
Rewards co is a **** and they are ******
I was called by an agent from rewards co for a cell phone upgrade,firstly he did not mention that he’s from rewards co,secondly promised to send me a SIM card via post even after I asked him if I need to do a sim swap,he continued to say no. I waited for the SIM card for almost two weeks,when I called MTN only then did I find out that it’s the ****** from rewards co that upgraded my account,I called them and logged a dispute,eventually they advised me to cancel the contract,funnybpart is that every time they cancel it,five minutes after the call,they reinstate it again. When you call they always escalate with no feedback,no email,nothing. Sadly I am paying for this contract and gets deducted in my account,the amours over a thousand rand but the contract was 599. Why MTN hands over our details and accounts to such ************ people I don’t understand,I need this sorted out as in yesterday.
Helpful (0)
Replies (5)0
Replies (5)
Rewardsco.com's replyOfficial
20 Oct 2021, 09:10Hi Ntombizodwa,
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO144874
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO144874
Regards,
The Rewardsco Team
Rewardsco.com's reply20 Oct 2021, 09:10
Official
Hi Ntombizodwa,
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO144874
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN Cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO144874
Regards,
The Rewardsco Team
ND
Ntombizodwa D's updateReviewer Update
22 Oct 2021, 08:56I am still waiting for one of your agents to get hold of me as promised but clearly I’m going to have to call you myself. Instead of you cancelling my order you create it with different numbers so that I can’t get away from the dishonest contract that Ricardo sold to me ,promising a SIM card. You don’t want to listen to the recording and give me feedback because you know it’s in my favour. You are treating me like an idiot and have unfair business practices . I will take this on every platform because you are doing me dirty.
ND
Ntombizodwa D's update22 Oct 2021, 08:56
Reviewer Update
I am still waiting for one of your agents to get hold of me as promised but clearly I’m going to have to call you myself. Instead of you cancelling my order you create it with different numbers so that I can’t get away from the dishonest contract that Ricardo sold to me ,promising a SIM card. You don’t want to listen to the recording and give me feedback because you know it’s in my favour. You are treating me like an idiot and have unfair business practices . I will take this on every platform because you are doing me dirty.
Rewardsco.com's replyOfficial
22 Oct 2021, 16:01Good day,
We do apologize for the inconvenience caused.
Kindly note that we are looking into your query and once we receive an update, we will advise you accordingly.
Regards,
The Rewardsco Team
We do apologize for the inconvenience caused.
Kindly note that we are looking into your query and once we receive an update, we will advise you accordingly.
Regards,
The Rewardsco Team
Rewardsco.com's reply22 Oct 2021, 16:01
Official
Good day,
We do apologize for the inconvenience caused.
Kindly note that we are looking into your query and once we receive an update, we will advise you accordingly.
Regards,
The Rewardsco Team
We do apologize for the inconvenience caused.
Kindly note that we are looking into your query and once we receive an update, we will advise you accordingly.
Regards,
The Rewardsco Team
ND
Ntombizodwa D's updateReviewer Update
14 Nov 2021, 22:43Almost a month later still no response,you can’t listen to a recording from a call that occurred on 16 September. While I’m being billed for a contract that your agent **** to me about. All you do is keep promising to get back to me, on every platform all you do is lie,I genuinely regret the day I crossed pats with Rewards Co/ Mondo or whatever you call yourselves.
It’s like your consultants have a script that they read to pacify clients so we can all just give up. My reference number is RCO139440.
Side note: I’m not letting this one go just so you know.
It’s like your consultants have a script that they read to pacify clients so we can all just give up. My reference number is RCO139440.
Side note: I’m not letting this one go just so you know.
ND
Ntombizodwa D's update14 Nov 2021, 22:43
Reviewer Update
Almost a month later still no response,you can’t listen to a recording from a call that occurred on 16 September. While I’m being billed for a contract that your agent **** to me about. All you do is keep promising to get back to me, on every platform all you do is lie,I genuinely regret the day I crossed pats with Rewards Co/ Mondo or whatever you call yourselves.
It’s like your consultants have a script that they read to pacify clients so we can all just give up. My reference number is RCO139440.
Side note: I’m not letting this one go just so you know.
It’s like your consultants have a script that they read to pacify clients so we can all just give up. My reference number is RCO139440.
Side note: I’m not letting this one go just so you know.
Rewardsco.com's replyOfficial
16 Nov 2021, 16:22Hi Ntombizodwa,
Trust you are well.
We do apologize for the delay and inconvenience caused.
Kindly note that you will be contacted within tomorrow.
Regards,
The Rewardsco Team
Trust you are well.
We do apologize for the delay and inconvenience caused.
Kindly note that you will be contacted within tomorrow.
Regards,
The Rewardsco Team
Rewardsco.com's reply16 Nov 2021, 16:22
Official
Hi Ntombizodwa,
Trust you are well.
We do apologize for the delay and inconvenience caused.
Kindly note that you will be contacted within tomorrow.
Regards,
The Rewardsco Team
Trust you are well.
We do apologize for the delay and inconvenience caused.
Kindly note that you will be contacted within tomorrow.
Regards,
The Rewardsco Team