SM
Shimonay M
1 reviews | Active since Jun 2018
22 Nov 2022, 09:13
Rewardco & MTN
This company promised me a free trail period that debits over R600 from my account. Every time I call them I get put on hold for over 10 minutes at a time. The service is absolutely pathetic. I have not received one invoice showing what they charged me for since August.
Helpful (0)
Replies (4)0
Replies (4)
Rewardsco.com's replyOfficial
22 Nov 2022, 09:20Good day Shimonay,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO264396
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO264396
Regards,
The Rewardsco Team
Rewardsco.com's reply22 Nov 2022, 09:20
Official
Good day Shimonay,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO264396
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO264396
Regards,
The Rewardsco Team
Rewardsco.com's replyOfficial
23 Nov 2022, 09:45Hi Shimonay,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Please be advised that your MTN contract has been cancelled and the number has been deactivated.
An email will be sent to you, with your invoices attached.
In order to submit a credit/refund to our Finance Dept., we require a bank statement and the statement must reflect the below.
You may send your document to ***
Have a good day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Please be advised that your MTN contract has been cancelled and the number has been deactivated.
An email will be sent to you, with your invoices attached.
In order to submit a credit/refund to our Finance Dept., we require a bank statement and the statement must reflect the below.
- Full Name
- Bank Name
- Account Number
- Account Type
You may send your document to ***
Have a good day further.
Regards,
The Rewardsco Team
Rewardsco.com's reply23 Nov 2022, 09:45
Official
Hi Shimonay,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Please be advised that your MTN contract has been cancelled and the number has been deactivated.
An email will be sent to you, with your invoices attached.
In order to submit a credit/refund to our Finance Dept., we require a bank statement and the statement must reflect the below.
You may send your document to ***
Have a good day further.
Regards,
The Rewardsco Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you.
Please be advised that your MTN contract has been cancelled and the number has been deactivated.
An email will be sent to you, with your invoices attached.
In order to submit a credit/refund to our Finance Dept., we require a bank statement and the statement must reflect the below.
- Full Name
- Bank Name
- Account Number
- Account Type
You may send your document to ***
Have a good day further.
Regards,
The Rewardsco Team
SM
Shimonay M's updateReviewer Update
05 Dec 2022, 08:53I cannot believe how pathetic your service is. I have been requesting updates on the status of my refund with no avail. It's been almost 2 weeks since I sent the requested documentation and still no indication or feedback on whether I will receive my refund. I have been requesting updates almost every day and.
SM
Shimonay M's update05 Dec 2022, 08:53
Reviewer Update
I cannot believe how pathetic your service is. I have been requesting updates on the status of my refund with no avail. It's been almost 2 weeks since I sent the requested documentation and still no indication or feedback on whether I will receive my refund. I have been requesting updates almost every day and.
Rewardsco.com's replyOfficial
19 Dec 2022, 16:08Hi Shimonay,
Trust you are well.
Please note that the refund has been processed.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the refund has been processed.
Regards,
The Rewardsco Team
Rewardsco.com's reply19 Dec 2022, 16:08
Official
Hi Shimonay,
Trust you are well.
Please note that the refund has been processed.
Regards,
The Rewardsco Team
Trust you are well.
Please note that the refund has been processed.
Regards,
The Rewardsco Team