REVERSE THIS

I received a call from a guy called Mandisa Nxumalo on the 14th of August and he offered me a reduced monthly rate on my contract, which was due for an upgrade. I told him that I did not want to upgrade as I was awaiting the release of the iPhone 16 and he assured me that it was not an upgrade, but rather a migration in order for me to pay a reduced premium. I remember asking him a few times about what he was offering and highlighted a few times that I did not want to upgrade, he assured me that it was not an upgrade, I relax and agree to what he offers. Fast forward to the 10th of October and I’m at the iStore trying to upgrade and they tell me that it’s too early for me to upgrade as I’ve recently upgraded in August. They show me the screen and it turns out that Mandisa upgrade my sim card for 36 months without my knowledge and without me authorising it!

I need this reversed ASAP so I can get my new phone and move on with life! I hate that MTN has a disingenuous 3rd party company that misleads their customers to such *****! It seems like it’s a common thing that these people do as I went to an MTN shop where the guy assisting me finished my sentence before I did about what had happened to me. This is disgusting behaviour from Mandisa, The RewardsCo. and MTN!