MS
Matthew S
1 reviews | Active since May 2021
22 Jul 2024, 13:57
POPI Act
Again Rewardsco will receive less than 1 star, if it were possible. I have had multiple calls from this company, always from a different number, after I have made it very clear to never contact me. For such a 'great' company, do you not have a crm where this can be noted, or feel that it's okay to go against the POPI Act? Or even worse, harassment. Stop calling. I am convinced that these good reviews are from staff members, and not actual customers.
Helpful (0)
Replies (6)0
Replies (6)
Rewardsco.com's replyOfficial
22 Jul 2024, 14:49Hi Matthew ,
Thank you for taking the time to write to us about the quality of service you received.
We have escalated for your details to be removed from our database.
We apologize for the experience you have had with us.
Kind Regards,
The Rewardsco Team
Thank you for taking the time to write to us about the quality of service you received.
We have escalated for your details to be removed from our database.
We apologize for the experience you have had with us.
Kind Regards,
The Rewardsco Team
Rewardsco.com's reply22 Jul 2024, 14:49
Official
Hi Matthew ,
Thank you for taking the time to write to us about the quality of service you received.
We have escalated for your details to be removed from our database.
We apologize for the experience you have had with us.
Kind Regards,
The Rewardsco Team
Thank you for taking the time to write to us about the quality of service you received.
We have escalated for your details to be removed from our database.
We apologize for the experience you have had with us.
Kind Regards,
The Rewardsco Team
MS
Matthew S's updateReviewer Update
25 Jul 2024, 10:56Since my last review, and you guys, RewardsCo, stating that they will make a note of removing my details, I have received two additional calls from their upgrade agents. Where I stated that they should not be contacting me, at all. The agent, Kelvin, rudely responded that he gets paid to call me, hence breaking the law. I put these complaints out publicly and will continue until you keep to your word
MS
Matthew S's update25 Jul 2024, 10:56
Reviewer Update
Since my last review, and you guys, RewardsCo, stating that they will make a note of removing my details, I have received two additional calls from their upgrade agents. Where I stated that they should not be contacting me, at all. The agent, Kelvin, rudely responded that he gets paid to call me, hence breaking the law. I put these complaints out publicly and will continue until you keep to your word
Rewardsco.com's replyOfficial
26 Jul 2024, 14:11Hi Matthew,
We hope you receive our sincerest apologies for the poor service experience you recently encountered from our sales department.
We understand how frustrating and disappointing it must have been for you, and we sincerely apologize for any inconvenience caused.
We have received confirmation that your details have been removed and you should not be receiving any calls going forward.
Kind Regards,
The Rewardsco Team
We hope you receive our sincerest apologies for the poor service experience you recently encountered from our sales department.
We understand how frustrating and disappointing it must have been for you, and we sincerely apologize for any inconvenience caused.
We have received confirmation that your details have been removed and you should not be receiving any calls going forward.
Kind Regards,
The Rewardsco Team
Rewardsco.com's reply26 Jul 2024, 14:11
Official
Hi Matthew,
We hope you receive our sincerest apologies for the poor service experience you recently encountered from our sales department.
We understand how frustrating and disappointing it must have been for you, and we sincerely apologize for any inconvenience caused.
We have received confirmation that your details have been removed and you should not be receiving any calls going forward.
Kind Regards,
The Rewardsco Team
We hope you receive our sincerest apologies for the poor service experience you recently encountered from our sales department.
We understand how frustrating and disappointing it must have been for you, and we sincerely apologize for any inconvenience caused.
We have received confirmation that your details have been removed and you should not be receiving any calls going forward.
Kind Regards,
The Rewardsco Team
MS
Matthew S's updateReviewer Update
30 Jul 2024, 12:02Good day. Thank you for confirming that my details have been removed. Unfortunately your staff have not received that memo...
Your staff have again tried to contact me on this number +***. STOP, as there is now a clear trail of POPIA violations, on record, as well as the different numbers used to contact me.
Each time I return the call, it confirms that this number is for RewardsCo.
Stop this *******.
Your staff have again tried to contact me on this number +***. STOP, as there is now a clear trail of POPIA violations, on record, as well as the different numbers used to contact me.
Each time I return the call, it confirms that this number is for RewardsCo.
Stop this *******.
MS
Matthew S's update30 Jul 2024, 12:02
Reviewer Update
Good day. Thank you for confirming that my details have been removed. Unfortunately your staff have not received that memo...
Your staff have again tried to contact me on this number +***. STOP, as there is now a clear trail of POPIA violations, on record, as well as the different numbers used to contact me.
Each time I return the call, it confirms that this number is for RewardsCo.
Stop this *******.
Your staff have again tried to contact me on this number +***. STOP, as there is now a clear trail of POPIA violations, on record, as well as the different numbers used to contact me.
Each time I return the call, it confirms that this number is for RewardsCo.
Stop this *******.
MS
Matthew S's updateReviewer Update
30 Jul 2024, 16:54Up until now... I have had three calls today alone from the sales team.
Again... Your staff seem not adhere to the law. This is on record.
Again... Your staff seem not adhere to the law. This is on record.
MS
Matthew S's update30 Jul 2024, 16:54
Reviewer Update
Up until now... I have had three calls today alone from the sales team.
Again... Your staff seem not adhere to the law. This is on record.
Again... Your staff seem not adhere to the law. This is on record.
Rewardsco.com's replyOfficial
02 Aug 2024, 12:39Hi Matthew,
We will be looking into the above and provide you with feedback.
Kind Regards,
The Rewardsco Team
We will be looking into the above and provide you with feedback.
Kind Regards,
The Rewardsco Team
Rewardsco.com's reply02 Aug 2024, 12:39
Official
Hi Matthew,
We will be looking into the above and provide you with feedback.
Kind Regards,
The Rewardsco Team
We will be looking into the above and provide you with feedback.
Kind Regards,
The Rewardsco Team