Poor service Staff lack integrity.

I have never receive such poor service from management of mondo.. Rewardsco... 1.agents are very misleading and no one has taken ownership of my query since July 2021 till today. I receive a sales call from their agent and offered R99 data sim contract deal, wen billing came im being billed R199... I queries this and spoke to the Team leader by the name of Marc and he pulled out a call recording and my claim was valid... They said to cancel and reverse charges which is their policy since its their agent who was at the wrong.. I waited for feedback called Mtn to follow uo if their have receive communication from mondo... They said nothing was sent.. I called mondo again spoke to another Team leader by Lindo who forwarded an email dated 26 November regarding the cancelation and my dispute.. I than started recieng collections calls from Mtn and I told them according to what I was informed mondo sent cancelation and mondo were going to settle the charges that had accumulated.. I than spoke to Asiphe who sent the credit request and said it's is always sent on Tuesdays to the billing department... I was hopeful but my issue is still not resolved. I got my xds and transunion credit report BOOOOOM I get the shock of my life I am in arrears with Mtn R1396... I dnt have the sim, I dnt use mtn or their services, Mondo has not rectified their neglegent and the dishonesty of their employees. In February 2021 I'm still calling Mondo, 8 March I speak to a Team leader Vasigan who was to get back to me in 72 hours today is the 14th I have not heard from him nor has he rep**** to my email. I have now escalated to Rewards Executive chairman... I have exhausted all evenues... My credit profile is messed up because of their dishonest staff that enrolled something I never agreed to..... I need answered and want them to update my credit profile..... Benedictor Mshololo...