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LG
Lindela G

1 reviews | Active since Aug 2021

30 Aug 2021, 16:55

Poor service

I have sent countless emails, Telkom is telling me to speak to rewardsco and rewardsco is telling me to speak to Telkom. Your no one is willing to own the problem and resolve it. I’m suffering and I’ve paid my account almost two weeks ago

0
Replies (3)
Rewardsco.com
Rewardsco.com's reply30 Aug 2021, 16:57
Official
Hi Lindela,
 
Thank you for taking the time to write to us about your Telkom query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO133626
 
Regards,
 
The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply31 Aug 2021, 08:48
Official
Hi Lindela,

Trust you are well.

As discussed with Nicole, please note that we have escalated your query to the relevant department.

Once we receive feedback, we will advise you accordingly.

We do apologize for the inconvenience caused.

Regards,
The Rewardsco Team
Rewardsco.com
Rewardsco.com's reply02 Sept 2021, 15:56
Official
Hi Lindela,

Trust you are well.

Please note that your Telkom account does not reflect as suspended, therefore, your query has been resolved and will be closed.

For further enquiries regarding your account, you may contact Telkom on 081180 or ***.

Regards,
The Rewardsco Team