poor poor service and bad communication

Back again with yet another complaint, after getting a router that wasn’t working and having to spend time on the phone and MTN franchise trying to resolve the issue. Finally the router was returned back to rewards.co and I sent through the references as per request, tell me why did you just debit R790 from my account? Not only a wrongful debit order but also an absurd amount!!!! I need this money refunded with immediate effect with charges!