OG
Owen G
1 reviews | Active since Apr 2021
13 Apr 2021, 23:18
Poor level of service and experience
The worst company to ever deal with took up a phone contract over the was mislead by the agent with all that drama being said my device was delivered on Friday last week was promised activation off my sim cards within 24 to 48 hours its gone was past that time an still nothing yet I have made a dozen off calls to them an promised feedback by so many agents however none off them called me back really disappointing with the level off service
Has for the Agent Brad an manager Tessa they are a bunch off liers they make empty promises
I really want this contract to be cancelled an the device's to be taken because if that's the level of customer service that they provide I would not want to deal with a company like that I'm really saddened with this as they are bringing the Telkom brand down
Helpful (0)
Replies (9)0
Replies (9)
Rewardsco.com's replyOfficial
14 Apr 2021, 08:13Hi Owen,
Thank you for taking the time to share your concerns with us.
We would like to apologize for the service you have received regarding the activation.
Kindly note your query RCO116346 has been escalated to a consultant who will be contacting you shortly.
Regards,
The Rewardsco Team
Thank you for taking the time to share your concerns with us.
We would like to apologize for the service you have received regarding the activation.
Kindly note your query RCO116346 has been escalated to a consultant who will be contacting you shortly.
Regards,
The Rewardsco Team
Rewardsco.com's reply14 Apr 2021, 08:13
Official
Hi Owen,
Thank you for taking the time to share your concerns with us.
We would like to apologize for the service you have received regarding the activation.
Kindly note your query RCO116346 has been escalated to a consultant who will be contacting you shortly.
Regards,
The Rewardsco Team
Thank you for taking the time to share your concerns with us.
We would like to apologize for the service you have received regarding the activation.
Kindly note your query RCO116346 has been escalated to a consultant who will be contacting you shortly.
Regards,
The Rewardsco Team
OG
Owen G's updateReviewer Update
14 Apr 2021, 11:14Hi you guys still haven't called me is this the service you give to customers which is really really sad
OG
Owen G's update14 Apr 2021, 11:14
Reviewer Update
Hi you guys still haven't called me is this the service you give to customers which is really really sad
Rewardsco.com's replyOfficial
14 Apr 2021, 11:41Hi Owen,
As discussed with Kim, please note that we have escalated your activation query to our internal Telkom team.
Kim will keep you updated on the progress of this and we will advise on compensation.
Regards,
The Rewardsco Team
As discussed with Kim, please note that we have escalated your activation query to our internal Telkom team.
Kim will keep you updated on the progress of this and we will advise on compensation.
Regards,
The Rewardsco Team
Rewardsco.com's reply14 Apr 2021, 11:41
Official
Hi Owen,
As discussed with Kim, please note that we have escalated your activation query to our internal Telkom team.
Kim will keep you updated on the progress of this and we will advise on compensation.
Regards,
The Rewardsco Team
As discussed with Kim, please note that we have escalated your activation query to our internal Telkom team.
Kim will keep you updated on the progress of this and we will advise on compensation.
Regards,
The Rewardsco Team
OG
Owen G's updateReviewer Update
14 Apr 2021, 11:51Hi, thanks if this doesn't get sorted out by today I feel we should cancel this deal because if you guys can't honour a customer
OG
Owen G's update14 Apr 2021, 11:51
Reviewer Update
Hi, thanks if this doesn't get sorted out by today I feel we should cancel this deal because if you guys can't honour a customer
Rewardsco.com's replyOfficial
14 Apr 2021, 12:11Hi Owen,
As discussed with Kim, your contracts are activated.
Compensation will be done by 23-04-2021.
We will be in contact with you later in the day to ensure all the queries you have raised is resolved.
Regards,
The Rewardsco Team
As discussed with Kim, your contracts are activated.
Compensation will be done by 23-04-2021.
We will be in contact with you later in the day to ensure all the queries you have raised is resolved.
Regards,
The Rewardsco Team
Rewardsco.com's reply14 Apr 2021, 12:11
Official
Hi Owen,
As discussed with Kim, your contracts are activated.
Compensation will be done by 23-04-2021.
We will be in contact with you later in the day to ensure all the queries you have raised is resolved.
Regards,
The Rewardsco Team
As discussed with Kim, your contracts are activated.
Compensation will be done by 23-04-2021.
We will be in contact with you later in the day to ensure all the queries you have raised is resolved.
Regards,
The Rewardsco Team
OG
Owen G's updateReviewer Update
15 Apr 2021, 14:21Hi guys have sent threw my bank statements however not sure if I have the correct email because haven't had a response for yourll saying yourll received it
OG
Owen G's update15 Apr 2021, 14:21
Reviewer Update
Hi guys have sent threw my bank statements however not sure if I have the correct email because haven't had a response for yourll saying yourll received it
Rewardsco.com's replyOfficial
15 Apr 2021, 14:46Hi Owen,
We have received your bank statement. The refund request has been logged. You will receive the money by 23-04-2021.
Your query is now resolved and will be closed.
Should you have any further queries, please feel free to email or call our team.
Regards,
The Rewardsco Team
We have received your bank statement. The refund request has been logged. You will receive the money by 23-04-2021.
Your query is now resolved and will be closed.
Should you have any further queries, please feel free to email or call our team.
Regards,
The Rewardsco Team
Rewardsco.com's reply15 Apr 2021, 14:46
Official
Hi Owen,
We have received your bank statement. The refund request has been logged. You will receive the money by 23-04-2021.
Your query is now resolved and will be closed.
Should you have any further queries, please feel free to email or call our team.
Regards,
The Rewardsco Team
We have received your bank statement. The refund request has been logged. You will receive the money by 23-04-2021.
Your query is now resolved and will be closed.
Should you have any further queries, please feel free to email or call our team.
Regards,
The Rewardsco Team
OG
Owen G's updateReviewer Update
18 Apr 2021, 21:30Hi just a bit concerned as we have discussed with regards to compensation it is supposed to be sent to me by the 23/04/2021 however on emails its states it should be given by the 23-04-2021 please advise me what's going on you can contact me on *** between from 11:15 am as I work night shift
Kind Regards
Owen Govender
Kind Regards
Owen Govender
OG
Owen G's update18 Apr 2021, 21:30
Reviewer Update
Hi just a bit concerned as we have discussed with regards to compensation it is supposed to be sent to me by the 23/04/2021 however on emails its states it should be given by the 23-04-2021 please advise me what's going on you can contact me on *** between from 11:15 am as I work night shift
Kind Regards
Owen Govender
Kind Regards
Owen Govender
Rewardsco.com's replyOfficial
19 Apr 2021, 08:48Hi Owen,
Apologies for the confusion.
You will receive the compensation by the end of the day on 23-04-2021.
Your contract is activated and your query is resolved.
Should you have any further queries, please feel free to email us.
Regards,
The Rewardsco Team
Apologies for the confusion.
You will receive the compensation by the end of the day on 23-04-2021.
Your contract is activated and your query is resolved.
Should you have any further queries, please feel free to email us.
Regards,
The Rewardsco Team
Rewardsco.com's reply19 Apr 2021, 08:48
Official
Hi Owen,
Apologies for the confusion.
You will receive the compensation by the end of the day on 23-04-2021.
Your contract is activated and your query is resolved.
Should you have any further queries, please feel free to email us.
Regards,
The Rewardsco Team
Apologies for the confusion.
You will receive the compensation by the end of the day on 23-04-2021.
Your contract is activated and your query is resolved.
Should you have any further queries, please feel free to email us.
Regards,
The Rewardsco Team