RH
Raymond H
1 reviews | Active since Jan 2024
08 Jan 2024, 10:41
Pathetic service
An agent called me to upgrade my MTN cellphone contract. I was not given what was agreed upon and the call centre refuses to provide me with the recording so that I can sort out the contract. I have been to MTN to request the recording and an agent said she would email it. I have still not received it. The investigation was launched on 21 December 2023 and still no resolution.
Helpful (0)
Replies (3)0
Replies (3)
Rewardsco.com's replyOfficial
08 Jan 2024, 14:59Hi Raymond,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
The call recording was sent to the MTN email address that was provided.
Kind Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
The call recording was sent to the MTN email address that was provided.
Kind Regards,
The Rewardsco Team
Rewardsco.com's reply08 Jan 2024, 14:59
Official
Hi Raymond,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
The call recording was sent to the MTN email address that was provided.
Kind Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
The call recording was sent to the MTN email address that was provided.
Kind Regards,
The Rewardsco Team
RH
Raymond H's updateReviewer Update
09 Jan 2024, 08:11I called yesterday to confirm the email address and the recording has still not been received. I fail to understand why the recording cannot be sent to me directly. I received an unsolicited call from Rewardsco to upgrade my MTN contract. The call was between Rewardsco and myself and deemed to be legally binding however you refuse to send the recording to me due to security concerns???
RH
Raymond H's update09 Jan 2024, 08:11
Reviewer Update
I called yesterday to confirm the email address and the recording has still not been received. I fail to understand why the recording cannot be sent to me directly. I received an unsolicited call from Rewardsco to upgrade my MTN contract. The call was between Rewardsco and myself and deemed to be legally binding however you refuse to send the recording to me due to security concerns???
Rewardsco.com's replyOfficial
19 Jan 2024, 16:21Hi Raymond H,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
The reason why the call cannot be sent to you directly is due to the format of the call, it can only be sent to an MTN store where you are able to playback.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
The reason why the call cannot be sent to you directly is due to the format of the call, it can only be sent to an MTN store where you are able to playback.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Rewardsco Team
Rewardsco.com's reply19 Jan 2024, 16:21
Official
Hi Raymond H,
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
The reason why the call cannot be sent to you directly is due to the format of the call, it can only be sent to an MTN store where you are able to playback.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your query. We sincerely apologize for the level of service you have received.
The reason why the call cannot be sent to you directly is due to the format of the call, it can only be sent to an MTN store where you are able to playback.
Should you require any further assistance, please contact our Customer Service team.
Regards,
The Rewardsco Team