NL
Niritika L
1 reviews | Active since Nov 2018
23 Jun 2022, 15:22
Pathetic Rewardsco
This ********* telesales company forced me to upgrade a vodacom contract while giving me certain assurances. Upon realising that the assurances were false and that the router i was forced to accept is not going to be of any value, i attempted to contact both Rewardsco on their number listed on their website and also tried to complain to Vodacom. Unfortunately no one is able to provide me with an answer or come to fetch the router....i am now stuck with additional charges for services i am unable to use....
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Replies (3)
Rewardsco.com's replyOfficial
23 Jun 2022, 15:30Good day Niritika,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO240080
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO240080
Regards,
The Rewardsco Team
Rewardsco.com's reply23 Jun 2022, 15:30
Official
Good day Niritika,
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO240080
Regards,
The Rewardsco Team
Thank you for taking the time to write to us about your Vodacom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO240080
Regards,
The Rewardsco Team
NL
Niritika L's updateReviewer Update
18 Jul 2022, 16:01Wow, after almost a month, I received a call from a different customer care division of Rewardsco....let me hop and pray it won't be another month before I get further feedback !
NL
Niritika L's update18 Jul 2022, 16:01
Reviewer Update
Wow, after almost a month, I received a call from a different customer care division of Rewardsco....let me hop and pray it won't be another month before I get further feedback !
Rewardsco.com's replyOfficial
20 Jul 2022, 16:21Hi Niritika,
We do apologize for the delay.
As per our records, an urgent collection has been sent to the Vodacom team.
Regards,
The Rewardsco Team
We do apologize for the delay.
As per our records, an urgent collection has been sent to the Vodacom team.
Regards,
The Rewardsco Team
Rewardsco.com's reply20 Jul 2022, 16:21
Official
Hi Niritika,
We do apologize for the delay.
As per our records, an urgent collection has been sent to the Vodacom team.
Regards,
The Rewardsco Team
We do apologize for the delay.
As per our records, an urgent collection has been sent to the Vodacom team.
Regards,
The Rewardsco Team