pathetic

After being informed in November that I was mistakenly placed on an open contract instead of the agreed-upon plan, I was assured that the contract would be canceled, and the device would be collected promptly.

Unfortunately, the process has been plagued by delays and poor communication:

I brought the device to my office as instructed, but no collection occurred during the specified week. Days later, I received a call from couriers outside my office without prior notice. At that time, the device was at home due to the lack of scheduling clarity. I accommodated their request to bring the phone the following day, but they failed to arrive as promised. It has now been over a month, and I am still waiting for a resolution. This has caused significant inconvenience and frustration, and it is unacceptable.

If this matter is not resolved immediately, I will have no choice but to escalate the issue to the National Consumer Commission and other relevant regulatory bodies.