RD
Robin D
1 reviews | Active since Oct 2023
28 Oct 2024, 09:35
Pathetic and Rude Agents
A call center agent contaced me demanding to speak to my mother when i informed her this isnt my moms number and wanted to know what is this in relation to asking numerious times i could ask her to contact yall back but would need to know who i am speaking to as my mother has just came from a major operation, she in turn so rude and ill manned dropped the call.
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Replies (3)0
Replies (3)
Rewardsco.com's replyOfficial
28 Oct 2024, 09:43Hi Robin
I trust you are well.
I sincerely apologize on behalf of our agents. We are taking the appropriate steps on this matter. Kindly note that the agent will be dealt with accordingly. We are also finding ways to improve our agents to ensure this does not happen again.
Apologies for the disrespect and frustration caused.
Regards,
The Mondo Team
I trust you are well.
I sincerely apologize on behalf of our agents. We are taking the appropriate steps on this matter. Kindly note that the agent will be dealt with accordingly. We are also finding ways to improve our agents to ensure this does not happen again.
Apologies for the disrespect and frustration caused.
Regards,
The Mondo Team
Rewardsco.com's reply28 Oct 2024, 09:43
Official
Hi Robin
I trust you are well.
I sincerely apologize on behalf of our agents. We are taking the appropriate steps on this matter. Kindly note that the agent will be dealt with accordingly. We are also finding ways to improve our agents to ensure this does not happen again.
Apologies for the disrespect and frustration caused.
Regards,
The Mondo Team
I trust you are well.
I sincerely apologize on behalf of our agents. We are taking the appropriate steps on this matter. Kindly note that the agent will be dealt with accordingly. We are also finding ways to improve our agents to ensure this does not happen again.
Apologies for the disrespect and frustration caused.
Regards,
The Mondo Team
RD
Robin D's updateReviewer Update
29 Oct 2024, 09:00Good day
I don't appreciate the lies you are trying to run past me. Please explain how u will find the agent that was so rude, when you don't even have my detail's to follow up and check who called. This seems like a generi response, why are you trying to undermine customers so ðŸ˜
I don't appreciate the lies you are trying to run past me. Please explain how u will find the agent that was so rude, when you don't even have my detail's to follow up and check who called. This seems like a generi response, why are you trying to undermine customers so ðŸ˜
RD
Robin D's update29 Oct 2024, 09:00
Reviewer Update
Good day
I don't appreciate the lies you are trying to run past me. Please explain how u will find the agent that was so rude, when you don't even have my detail's to follow up and check who called. This seems like a generi response, why are you trying to undermine customers so ðŸ˜
I don't appreciate the lies you are trying to run past me. Please explain how u will find the agent that was so rude, when you don't even have my detail's to follow up and check who called. This seems like a generi response, why are you trying to undermine customers so ðŸ˜
Rewardsco.com's replyOfficial
30 Oct 2024, 11:40Hi Robin
I trust you are well.
We have tried contacting you to let you know how our business deals with situations like this, and how the agent is currently in the spotlight and being closely monitored. Once again, we apologize for the behavior of our sales agents. Should you have any questions or concerns, please contact our Customer Care Team.
Thank you for your understanding.
Regards,
The Mondo Team
I trust you are well.
We have tried contacting you to let you know how our business deals with situations like this, and how the agent is currently in the spotlight and being closely monitored. Once again, we apologize for the behavior of our sales agents. Should you have any questions or concerns, please contact our Customer Care Team.
Thank you for your understanding.
Regards,
The Mondo Team
Rewardsco.com's reply30 Oct 2024, 11:40
Official
Hi Robin
I trust you are well.
We have tried contacting you to let you know how our business deals with situations like this, and how the agent is currently in the spotlight and being closely monitored. Once again, we apologize for the behavior of our sales agents. Should you have any questions or concerns, please contact our Customer Care Team.
Thank you for your understanding.
Regards,
The Mondo Team
I trust you are well.
We have tried contacting you to let you know how our business deals with situations like this, and how the agent is currently in the spotlight and being closely monitored. Once again, we apologize for the behavior of our sales agents. Should you have any questions or concerns, please contact our Customer Care Team.
Thank you for your understanding.
Regards,
The Mondo Team